Ratings based on 425 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Rokia, Front Desk, Hotel Management
Thank you so much for your kind review! We are thrilled to hear that you had a 5-star experience with us. Your feedback means the world to our team, and we are grateful for your support. It was our pleasure to have you stay, and we look forward to welcoming you back to soon.If you need anything during your next stay, don't hesitate to reach out to us!Warm regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Rokia, Front Desk, Hotel Management
Thank you for sharing your feedback. I’m very sorry to hear that your stay didn’t meet your expectations. We strive to provide a positive experience for all our guests, and I truly regret that we fell short in your case. If you’re open to it, I’d love to hear more about what went wrong so we can work on improving. Please feel free to contact me directly if you’d like to discuss further.
by A verified traveler
Posted 18 Nov 2024
Location near Saint Catherine! Clean hotel!
Comment from Hotel Management
18 Nov 2024 by Fatima, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience staying near Saint Catherine, and we're glad you found our hotel clean and comfortable. Your 5-star rating means a lot to us, and we look forward to welcoming you again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Safe travels and see you again soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Madina, Front desk, Hotel Management
Thank you for taking the time to leave a review! We're glad to hear that you had a mostly positive experience with us. We always strive to provide excellent service and accommodations, and your feedback helps us improve. If there's anything specific that prevented you from giving us a full 5-star rating, we'd love to hear more so we can make improvements for future guests. We hope to have the opportunity to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
👎
Comment from Hotel Management
14 Nov 2024 by Madina, Front desk, Hotel Management
Dear Manveer,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and it’s clear we fell short during your visit.We would appreciate the opportunity to learn more about your experience and address any specific concerns you encountered. Please feel free to reach out to us directly so we can work to resolve any issues and improve our services.We hope you’ll consider giving us another chance to provide you with a better experience in the future.Warm regards.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Rokia, Front Desk, Hotel Management
Merci beaucoup pour votre évaluation ! Nous sommes ravis que votre séjour ait été globalement satisfaisant. Vos commentaires sont très appréciés et nous aident à continuer d’améliorer nos services.Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience encore meilleure. N’hésitez pas à nous faire part de toute suggestion !À bientôt, et encore merci pour votre confiance !
by A verified traveler
Posted 11 Nov 2024
Thanks to the staff on considering for the early check in.
Comment from Hotel Management
12 Nov 2024 by Rokia, Front Desk, Hotel Management
Thank you for your review! We’re delighted to hear that you had a great stay overall. We always strive to provide excellent service, and your feedback helps us continue improving. If there’s anything specific we can do to make your next visit even better, please don’t hesitate to reach out.We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Nov 2024
Hotel as a fair price....but its almost 50$ a day for parking with no valet! The television in my room wasn't working. Its a non smoking hotel but the owner is in the lobby vaping is pen and being very rude to its customers. When I told him we're not allowed to smoke here.....he simply replied "im the owner here, im allowed"....
Comment from Hotel Management
9 Nov 2024 by Fatima, Hotel Management
Dear Michel, We’re sorry to hear about your experience and appreciate you sharing your feedback. Please note that the owner is not present at the hotel, and it seems there may have been a misunderstanding with someone else who may have misrepresented themselves. We sincerely apologize if this caused any discomfort. We also regret that the television in your room wasn’t working and that the parking fees didn’t meet your expectations. We value your input and will work to improve these areas for future guests.
by A verified traveler
Posted 4 Nov 2024
Poor service, unprofessional, they made me wait to check out while housekeepere were busy gossiping and they dare tell me it takes quite some time to check if I smoke in my room before refunding.
And the room smells bad!
Over 17 years of travelling, that was by far my worst stay!!!
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
I am truly sorry to hear about your disappointing experience. I sincerely apologize for the poor service you encountered during your check-out and the unacceptable wait time. This is certainly not the level of professionalism we strive to offer our guests.I also regret that you found the room unpleasant, and I can understand how frustrating it must have been to feel like you were not given the attention you deserved. Please rest assured, I will be addressing these concerns with our team to ensure that such situations do not occur in the future.Regarding the smoke inspection and refund process, I apologize for any confusion or delay. I will ensure that our procedures are reviewed and communicated more clearly moving forward to avoid further frustration.Your feedback is extremely valuable to us, and I deeply regret that your experience did not reflect the high standards we aim to maintain. If you are open to it, I would appreciate the opportunity to discuss this further and work towards a resolution.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.Kind regards,
by A verified traveler
Posted 4 Nov 2024
The ac was not on so at nights we would sweat so muchhh and no windows. But pretty centric and we only party all day so we were not in the hotel much but yeah I guess in winter season would be fine
Comment from Hotel Management
4 Nov 2024 by Rokia, Front Desk, Hotel Management
Thank you for your feedback regarding your recent stay. I’m sorry to hear that the lack of air conditioning made your nights uncomfortable. We understand how important a good night's sleep is, especially after a long day of exploring.If you decide to stay with us again, please let us know if there’s anything we can do to enhance your comfort. Your satisfaction is important to us.Safe travels, and we hope to see you again soon!Best regards,
