Ratings based on 1,021 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
i think the location is great. It's in downtown Montreal and very lively. Close by and within walking distance are a lot of Vegan restaurants. Staff was a so very nice and helpful. Overall a good experience.
Comment from Hotel Management
24 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your feedback! We're thrilled to hear that you enjoyed the location and found it convenient, especially with the nearby vegan restaurants. We're also glad that our staff made a positive impression. We truly appreciate your kind words and hope to welcome you again soon!
by A verified traveler from Forest Hills
Posted 18 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your feedback! we hope to see you again soon
by A verified traveler
Posted 18 Nov 2024
Lovely staff
Comment from Hotel Management
18 Nov 2024 by Front Office Team, Hotel Management
Thank Ms Kate for your feedback.Hope to see you back soon at the DoubleTree by Hilton Montreal.M. Vasquez.
by A verified traveler from Winnipeg
Posted 17 Nov 2024
Convenient location in a walkable area. Good for a short stay.
Comment from Hotel Management
17 Nov 2024 by Front Desk Team, Hotel Management
Thank you very much for your kind feedback. We're glad that the location and walkability contributed to making your stay enjoyable. We look forward to the opportunity of welcoming you again on your next visit.
by A verified traveler
Posted 15 Nov 2024
The HVAC unit was not responding to the controls. I was to tired to complain about it. Room did not have an ice bucket? Had to have one delivered. I understand construction but when you see a chain link fence bolted to the exterior walls of the building to keep the bricks from falling......
Comment from Hotel Management
22 Nov 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We are pleased that you found our room cleanliness and service to be up to the high standards we strive to maintain. It is also gratifying to know that you appreciated the amenities provided in your room.However, we apologise for the inconvenience you experienced with the climate control unit and for the absence of an ice bucket upon arrival. We understand that after a long day, you expect a seamless comfort in your room and we are addressing your comments to prevent such oversights in the future. Furthermore, we are sorry to hear your concerns regarding the exterior maintenance of our building. Rest assured, we prioritise the safety and security of our guests while adhering to necessary building upkeep.We hope to have the pleasure of welcoming you back on a future stay. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 14 Nov 2024
Connected to mall, easy access to downtown and nearby location. Access to restaurant, great city views, staff nice and polite.
Comment from Hotel Management
14 Nov 2024 by Front Office Team, Hotel Management
Good day Mr. Suketu,Your feedback regarding your stay at the DoubleTree by Hilton Montreal, is very important to us. Thank you for sharing it. Hope to see you back soon.Kind Regards,M. Vasquez.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 6 Nov 2024
Great location in downtown
Comment from Hotel Management
6 Nov 2024 by Front Office Team, Hotel Management
Thank you for your feedback corcerning the Hotel DoubleTree by Hilton Montreal.Hope to see you back soon !Regards,M. Vasquez.
by A verified traveler
Posted 4 Nov 2024
Property was clean quiet person at desk was very helpful in showing me how to get around on the metro. Would definitely stay here again.
Comment from Hotel Management
22 Nov 2024 by Katy A-Fidegnon
Directrice de l'expérience client, Hotel Management
Dear Sir,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted that you found our property to be clean with a peaceful atmosphere and that you appreciated the helpfulness of our staff in navigating the metro system. It's great to know that these aspects contributed positively to your stay.We look forward to welcoming you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your feedback!
