Ratings based on 11 Verified Reviews
4.5 Room cleanliness
3.0 Service & staff
5.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 25 Nov 2024
The property was clean and quiet
Comment from Hotel Management
26 Nov 2024 by The team from Complexe La Voûte, Hotel Management
Hi Josue,Thank you so much for your feedback and perfect rating! We’re delighted to hear you enjoyed the cleanliness and quietness of our property. We hope to welcome you back again soon!Best regards,The Complexe La Voûte Team
by A verified traveler
Posted 14 Aug 2024
Overall, the hotel room itself was well-stocked, and had plenty of things to ease our stay as we arrived in the midst of a power outage and no electricity in the hotel or town. The main contact was unreachable; however, the room manual listed two contact numbers. We were able to speak to a staff member through the emergency number, but they didn't have any flashlights or light sources for us to use.
We enjoyed our time after the first day. I received quick responses from the services team when I inquired about a thermostat issue, and they remained accessible throughout. We dealt with unique circumstances, and other than the initial hiccup of our arrival, it was a delightful stay. The hotel is driving distance from downtown Montreal, stores and shops, lots of parks, and great views. Do expect to drive at least 25-30 minutes minimum in good weather. This was our first lengthy stay in Laval and Montreal, and coupled with construction and flooded streets from the rain, there was a lot to adapt to. We might consider visiting here again in better circumstances; the staff and hotel design are kind and welcoming.
Comment from Hotel Management
26 Sep 2024 by The team from Complexe La Voûte, Hotel Management
Thank you for sharing your detailed experience! We appreciate your understanding given the unique circumstances of your arrival during the power outage. While we strive to be reachable at all times, we regret that we couldn’t provide light sources in that moment. We’re glad the rest of your stay was more comfortable and that our team responded quickly to your needs.It’s great to hear you enjoyed the location and design, despite the challenging weather conditions. We hope to welcome you back to Complexe La Voûte under better circumstances in the future!Best regards
by A verified traveler
Posted 28 Jul 2024
This property was very overpriced. It was 40 min from Montreal and in a very bad neighborhood that was not next to any places to eat decent food nor is it near anything. Also the photos are deceiving. I thought it would be a newer property but was in a sketchy older building that smelled. There is no elevator and you have to climb tons do stairs and drag your suitcase up the stairs. I’m fairly young and I can only imagine how any elders or older guests would be able to climb those long stairs up. With the extra fees on top of the high charges, you can stay at a 5 star hotel in old town Montreal and not in this ghetto town. One of the worst stays we even had in traveling. Place was so dusty and dirty. Photos are very deceiving. The comforter you can tell hasn’t been washed in years worn urine stains and smells. We had to go buy our own comforter because anytime we asked for anything they don’t reply and on top of that they double charged my security deposit but they realized they made a mistake so they refunded it. Also the door is super heavy metal and we couldn’t get in at first. There is NO front desk and you can only communicate through Expedia or WhatsApp and it takes awhile for them to respond if they ever even respond. No detergent and the dry sauna is so small you can only fit one leg in. Lol. Thai property is a rip off and not worth the money they charge! Beware. It’s in a ghetto neighborhood!!! And very far from Montreal!
Comment from Hotel Management
29 Jul 2024 by The team from Complexe La Voûte, Hotel Management
Hello,We are sorry that you did not enjoy your stay, but we would like to correct several points in your review.Our location is not hidden; you knew where you were staying. We are definitely not in a "ghetto town."Our property is fully renovated and new. The photos on our site are accurate and perfectly represent our property. There is nothing old here.No, there is no elevator because the rooms are on the 2nd floor, and you need to climb a maximum of 15 to 20 steps.You mentioned that you contacted us about the comforter, but we did not receive any message from you regarding this. We spoke with you during your stay, and no complaint was made. Where did you send this message? If the comforter was indeed dirty, we sincerely apologize. This does not meet our standards of cleanliness and service.Contrary to what you mentioned, our property is clean and well-maintained. If you had concerns about cleanliness, they should have been reported immediately so we could address them.It is true that we do not have a physical front desk. However, we are available through Expedia and WhatsApp, as indicated in our information. We respond to all messages as promptly as possible.The accusations about double charging the security deposit are unfounded. Any error was corrected immediately.Best regards.
by A verified traveler
Posted 28 May 2024
The hotel was great! Very spacious.
Comment from Hotel Management
29 May 2024 by The team from Complexe La Voûte, Hotel Management
Thank you so much, Jailene! We're thrilled to hear that you enjoyed your stay and found the hotel spacious. We look forward to welcoming you back to Complexe La Voûte in the future!
by A verified traveler
Posted 26 May 2024
It was good place and clean to stay in
Comment from Hotel Management
27 May 2024 by The team from Complexe La Voûte, Hotel Management
Dear Christian Cedric, Thanks for your comment. We're glad that you enjoyed your stay with us and we hope to have the opportunity to welcome you back! Thanks again!
by A verified traveler from Miami
Posted 26 Oct 2019
Even though the property is a little far away, it is worth it. Very nice and clean place. Easy check-in and out. Self-parking. Well equipped.
by A verified traveler
Posted 20 Dec 2024
Loin de tout
by A verified traveler
Posted 6 Dec 2024
Nous avons trouver des poils pubien sur le divan lit et le gym faisais pitié. Il n’y a même pas de sauna donc fausse publicité mais le séjour s’est bien passer.
Comment from Hotel Management
11 Dec 2024 by Marie-Pier , Hotel Management
Bonjour Mme Amélie,Nous vous remercions sincèrement pour vos commentaires. Nous avons pris bonne note de vos remarques et nous informerons immédiatement l’équipe d'entretien, car une telle situation est en effet inacceptable.Concernant le sauna, nous souhaiterions savoir où vous avez vu cette publicité, car il s'agit d'un service qui n'est plus proposé chez nous. La communication à ce sujet a pourtant été mise à jour et la publicité a été retirée. Nous nous excusons sincèrement si cela a pu engendrer des attentes erronées.Nous restons à votre disposition et vous remercions à nouveau pour votre retour.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by L'équipe du Complexe La Voûte, Hotel Management
Merci pour votre note, Benjamin! Au plaisir de vous accueillir de nouveau!
