Ratings based on 624 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
C
by A verified traveler
Posted 9 Oct 2024
Very clean hotel. Felt safe here. Staff was extremely helpful.
Comment from Hotel Management
9 Oct 2024 by Hotel Manager, Hotel Management
Dear Debbie,Thank you for your fantastic 5/5 review! We’re thrilled you found our hotel very clean and felt safe during your stay. It's wonderful to hear that our staff was extremely helpful. We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Was very disappointed with staff friendliness and helpfulness. Knew nothing about the area and where to eat when something was closed had to figure it out myself.
Early wake up with banging noises. Housekeeping knocking on the door when it wasn't even 8:00 and then opening the door and saying oh sorry sorry going to the next room and starting the vacuum cleaner.
Breakfast was until 9:30 at 9:00 there was no more bacon made the statement to employee, response... Oh by the time I get it done breakfast will be over...
Eggs were cold or omelets whatever they were very poor service!
Would not recommend and will not return!
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Carrie,Thank you for sharing your feedback. We're pleased that you chose to stay with us, but we're very sorry that your experience fell short of expectations. It's disappointing to hear about the issues with staff assistance, housekeeping disturbances, and breakfast service. We will address these concerns with our team to ensure better service for future guests. We appreciate your input and will work to improve in these areas.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic rating! We're delighted to hear you had a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler from Canonsburg
Posted 26 Sep 2024
Port cochere music was too loud, strange
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We apologize for the loud music from the port cochere; we understand how it can impact your experience. Your comments are valuable as we work to create a more pleasant atmosphere. We hope to welcome you back for a quieter stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the amazing 5-star review! We’re thrilled to hear you had a wonderful stay. Your satisfaction is our top priority, and we can't wait to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic 5 out of 5 rating! We're thrilled to hear that you had a wonderful stay with us. Your positive feedback inspires our team to keep providing great service. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Nice staff
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you found our staff nice. We appreciate your support and hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Stayed overnight for a wedding. Had a good experience.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Nicole,Thank you for your positive 4 out of 5 review! We're glad to hear that you had a good experience during your overnight stay for the wedding. It’s wonderful to know that we could contribute to your special occasion. We hope to welcome you back for another stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Sep 2024
Friendly people, clean over all
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We're delighted to hear that you found our staff to be friendly and that the hotel was clean overall. Your satisfaction is our priority, and it's great to know we met your expectations. If you have any additional feedback or suggestions for us, please feel free to share. We look forward to welcoming you back for another fantastic stay! Thank you for choosing us!Sincerely, Hotel Manager
