Ratings based on 72 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great location. Nice place.
Comment from Hotel Management
24 Nov 2024 by Pierrelie- Front desk, Hotel Management
Bonjour M.Daniel,Thank you so much for your wonderful review! We are delighted to hear you enjoyed your stay and truly appreciate your kind words. We look forward to welcoming you again in the future!Best regards,
by A verified traveler from calgary
Posted 12 Nov 2024
Will come back again
Comment from Hotel Management
24 Nov 2024 by Pierrelie- Front desk, Hotel Management
Dear Alfie,Thank you so much for your fantastic 5/5 rating and your kind words! We're thrilled to hear you'll be coming back, and we look forward to welcoming you again soon.Best regards,
by A verified traveler
Posted 22 Oct 2024
My room was brand new. The bathroom was fabulous: enormous shower with 2 options (handheld and large rain shower head), slate floor, beautiful teal tiles, nice sized sink (no place to put the soap though), toiletries, toilet seat that closed quietly. The mattress was very comfortable, and the best part of all was the outlet wall since my adapter did not accommodate my new hair styling tool. There were 3 outlets so I was able to use the tool. Fabulous place; would return no doubt!
Comment from Hotel Management
30 Oct 2024 by Pierrelie- Front desk, Hotel Management
Dear E.Thank you for your wonderful feedback! We’re delighted you enjoyed the comfort of your room and the thoughtful details in the bathroom, especially the spacious shower and convenient outlets. We look forward to welcoming you back soon for another fabulous stay in Paris! Kindly,
by A verified traveler
Posted 7 Oct 2024
Nice hôtel for this category.
Comment from Hotel Management
8 Oct 2024 by Pierrelie- Front desk, Hotel Management
Dear Frederic,Thank you for your kind words! We are delighted that you enjoyed your stay with us and appreciated the comfort and quality of our hotel. We look forward to welcoming you back for another memorable experience in Paris.Warm regards,
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sara, Hotel Management
Dear Guest,Thank you so much for your incredible 5/5 rating! We are delighted to hear that you had a wonderful experience at Hotel Les Artistes. Your high rating are truly appreciated by our entire team.We look forward to welcoming you back and continuing to provide you with exceptional service and memorable moments in the heart of Paris.Yours sincerelySara
by A verified traveler from San Diego
Posted 27 Sep 2024
It was fantastic. Great location for walking adventures or catching the metro (four lines within a few mins walk). Bed and bathroom are two things I care about and both were excellent.
Train station very close if you want a hub for broader regional exploration.
I have traveled the globe from 1 star to 5 stars and this hotel exceeded all expectations.
Comment from Hotel Management
29 Sep 2024 by Pierrelie- Front desk, Hotel Management
Dear Joseph,Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience with us and that our location, comfort, and proximity to transport exceeded your expectations. It’s always a pleasure to know that our guests can enjoy exploring the city with ease and relax in the comfort of their room after a day of adventure. Your feedback truly means the world to us, and we hope to welcome you back soon for another memorable stay! Warm regards,Pierrelie
by A verified traveler
Posted 27 Sep 2024
Quaint and quirky. Near train station and quite a few options for food. Wish we were staying long to take in some of the entertainment options in area.
Comment from Hotel Management
29 Sep 2024 by Pierrelie- Front desk, Hotel Management
Dear Christine,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the quaint and quirky atmosphere of our hotel and its proximity to the train station. The variety of dining options nearby truly adds to the charm of the area. We hope you’ll consider staying with us again in the future to fully experience the vibrant entertainment options that Paris has to offer.Safe travels, and we look forward to welcoming you back!Warm regards,
by A verified traveler
Posted 26 Sep 2024
Newish place, small rooms but furnished nicely with modern bathrooms. HVAC system not functioning and onsite staff not able to help. Not sure why it is four star rated.
Comment from Hotel Management
29 Sep 2024 by Pierrelie- Front desk, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We would like to remind you that the air conditioning in your room was functioning properly, but it was set to heating mode. We did switch it to cooling mode upon your request; however, you chose not to stay in the same room, which was the Simone room.As a gesture of goodwill, we offered a complimentary upgrade for your last night to a Simone Eiffel room. Warm regards,
by A verified traveler
Posted 5 Sep 2024
I came from southern France on the TGV and this hotel was across the street from Mount Parnasse station so very convenient. It's fun and inexpensive and very convenient. People quite nice. Would definitely use it again.
Comment from Hotel Management
10 Sep 2024 by Pierrelie- Front desk, Hotel Management
Dear Madam Christine,Thank you so much for your lovely feedback! We're thrilled that the location, right next to Montparnasse station, was convenient for you and that you enjoyed the warm atmosphere of the hotel. It’s always a pleasure to welcome travelers from all over France, and we hope to see you again soon for another wonderful experience in Paris! Looking forward to your next visit, and thank you again for your kind words.
by A verified traveler
Poor customer service
Posted 15 Aug 2024 on HotelsPoor experience and terrible customer service. Was contacted by the hotel via hotels.com in advance advising the air conditioning had broken but that they would give 20% off the room rate. I still had time to cancel and change hotels at that point but I kept it due to the discount offered.
On arrival I was told that although the acknowledged they had promised a discount, that was a lie and they would not provide it. No concern whatsoever from the desk staff, no effort made to fix it, no apology, just generally poor service.
Room and view were dingy and dark and do not match their photos online. Eiffel Tower view was actually only seen by sticking your neck out of the window. The hotel actually faces an ugly tower building.
Comment from Hotel Management
15 Aug 2024 by Bruno - Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. First and foremost, I sincerely apologize for the miscommunication regarding the discount. I will be investigating this immediatly. Rest assured, we will honor the promised discount. I'll see to it personally.Regarding the air conditioning issue, I deeply regret the discomfort you experienced. We're trying everything we can to fix it, but it's particularly challenging due to the Olympics and summer season. In the interim, we're doing our utmost to make stays as comfortable as possible. We contact customers beforehand, offer discounts, provide fans, complimentary minibars, and have even invested in portable air conditioning units. I understand that all of this wasn't enough, and I'm truly sorry. At the end of the day, it's about getting a good night's sleep, and you didn't.As a boutique hotel, all our rooms are different, including our Eiffel Tower view rooms. We offer a variety of room layouts, each with its unique charm. The corner rooms, like yours, are more spacious but have a less direct view of the Eiffel Tower. We'll review our online descriptions to better highlight these differences, ensuring future guests can choose the room that best suits their preferences.Overall, I'm truly sorry for the poor experience, which doesn't reflect our standards of service. While technical problems are one thing, there is no excuse for the poor customer service you received. I'll personally speak to the staff involved to address this issue.I would very much like the opportunity to discuss your experience further and find a way to make amends. Thank you again for your feedback. Sincerely,Bruno
