Ratings based on 967 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
I called several days ahead of trip that we landed at 11:44pm....shuttle was suposed to run til midnight. Front desk told us they already quit running. We took a taxi for $40 and were at hotel before midnight.....they lied about that.
by A verified traveler
Posted 27 Nov 2024
The property was very clean and well maintained. It was within walking distance to a couple of restaurants, as well as gas stations and downtown Austin was only 15 minutes away in driving distance
by A verified traveler
Posted 26 Nov 2024
I didn't see any dining within walking distance
by A verified traveler
Posted 26 Nov 2024
Great place to stay near the airport.
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you for your kind words, Tracey! We're thrilled you enjoyed your stay and found our location convenient. Safe travels!
by A verified traveler from Austin
Posted 26 Nov 2024
IT WAS A GOOD PLACE TO STAY PRIOR TO FLIGHT.
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you for your kind words, Triny! We're thrilled to hear you enjoyed your stay with us before your flight. Safe travels, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Nov 2024
The property was great.
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you for your kind words, Cynthia! We're thrilled you enjoyed your stay at Tru by Hilton Austin Airport. Looking forward to welcoming you back soon!
by A verified traveler
Posted 25 Nov 2024
Everything was wonderful! Highly recommend.
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you so much for your kind words, Kristin! We're thrilled to hear that you had a wonderful experience and highly recommend us. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you for your 5-star review, Jose! We are overjoyed to hear you enjoyed your time with us. See you next time at Tru by Hilton Austin Airport!
by A verified traveler
Posted 24 Nov 2024
Shuttle schedule is abysmal. Fridge in room did not work. Staff is never at front desk, always chilling off to the side or at the tables that are for guests, eating or just hanging out.
Comment from Hotel Management
26 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you for your feedback, Ben. We're sorry to hear about your experience with our shuttle schedule, room amenities, and staff availability. We are addressing these issues to improve our services and ensure a more pleasant stay for our guests. Your comments are invaluable to us, and we appreciate your patience as we work to make necessary improvements.
by A verified traveler from Helena
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Tru by Hilton Austin Airport Management Team, Hotel Management
Thank you so much, Mary! We're over the moon that you had a fantastic time with us. Can't wait to welcome you back to Tru by Hilton Austin Airport!
