Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
We enjoyed our stay at this property. The staff was friendly and accommodating. The breakfast buffet was plentiful and delicious. Our room was nice. Our only concern was that the side door entering the inn remained unlocked throughout our stay because the door did not close. Security by using a key card entry was not possible because it was not possible to physically close the door.
by A verified traveler
Posted 2 Nov 2024
We thoroughly enjoyed our stay here! The rooms were clean. The staff was very friendly and helpful. Plus, the breakfast offered us more options than many of the places we’ve stayed before. We will definitely stay here again
by A verified traveler
Posted 28 Oct 2024
Ok hotel, breakfast could be better. Marcos at the front desk was great. Other staff not terribly friendly. Perhaps I would stay again.
by A verified traveler
Posted 21 Oct 2024
The property was next to the highway, accessible and clean. Staff on the premises were very good and responsive. Breakfast could have been better, the juices kept were kind of dilute. Overall, I recommend this.
by A verified traveler
Posted 19 Oct 2024
Friendly staff
by A verified traveler
Posted 18 Oct 2024
A herd ov about 150 deer were bedding down in the field behind property. They were gone in morning, but quite a site.
by A verified traveler
Posted 18 Oct 2024
Constant friendly staff
by A verified traveler
Posted 13 Oct 2024
The property was clean and the staff was great.
by A verified traveler
Posted 9 Oct 2024
I arrived for my work conference a little early. I was about 30 minutes before check in time. I asked if I could check in early and the lady at the desk wasn't very helpful. She was busy on her phone/computer and I seemed to be bothering her. She said I would have to come back. I guess I just expected she would try to see if my room was ready yet so I could check in. She made no effort to be helpful. She wasn't rude, she just wasn't helpful. On the other hand, when I actually came back an hour later to check in, a different lady at the desk was very friendly and helpful. Just a little bit of helpfulness makes a big difference.
by A verified traveler
Posted 6 Oct 2024
Room I was sent to first had poop in toilet and someone had been in the bed. Got another, oops someone is in there. Got 3rd finally acceptable only because of late day. Bed terrible. No mattress topper, gross!! It wasn't Marcos fault because he did everything he could to help. Yelp, FB, social media must know. Nearly two hundred for this crap room? I may dispute fees as I have taken pictures for my bank. Shame on you for charging so much was is more like a motel 6!
Comment from Hotel Management
6 Oct 2024 by Management, Hotel Management
Marcy, thank you for taking the time to review our property. Glad Marcos could get you settled into a room. We take pride in the cleanliness of the hotel and I would love for you to share the pics with us so we can remedy the issue. Please email to info@monticellocanyonlandsinn.com
