Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Joseph Jack, Hotel Management
We appreciate your business and look forward to your next stay.
by A verified traveler
Posted 1 Nov 2024
Love this place enjoy my stay every time !!
Comment from Hotel Management
3 Nov 2024 by Joseph Jack, Hotel Management
We appreciate your business and look forward to your next stay.
by A verified traveler
Posted 1 Nov 2024
Everything was good
Comment from Hotel Management
3 Nov 2024 by Joseph Jack, Hotel Management
We appreciate your business and look forward to your next stay.
by A verified traveler
Posted 1 Nov 2024
Loved it!
Comment from Hotel Management
1 Nov 2024 by sbarnes, Hotel Management
Thank you for staying with us
by A verified traveler from Shelby
Posted 31 Oct 2024
THE 2-4 STAR REVIEWS ARE ABSOLUTELY ACCURATE!!! DO NOT BE FOOLED BY THE FAKE 10'S
The biggest disappointment with this hotel is that it it is not a 3 star property. If it were not for the fake reviews being posted by people who work there (I quit a hotel that did the same thing. Have an employee book a room on Expedia, leave a great review to move up your average, then refund the money... Notice the real, honest reviews are always followed by several 10/10 fake reviews) this property would reflect what it actual is, a 2 star 5-6 rating (not a 3 star 8.2 rating).
It is an okay hotel at a 2 star for $69-$79 or so per night. But if you like to stay at quality hotels, skip this one. The check in process was embarrassing, I have already called corporate and complained to them and the property management.
We stay in hotels about 60-70 nights a year (not all in high end hotels). I am Expedia platinum, trust me when I say to skip this one if you are looking for a Hampton Inn, Holiday Inn Express type quality. This is more along the lines of a Motel6 or that quality.
To be fair, they have tried to upgrade the rooms with new curtains, bedding, and tvs, but the property itself is older and... well... Just look at the other reviews with pictures.
Comment from Hotel Management
1 Nov 2024 by sbarnes, Hotel Management
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
by A verified traveler
Posted 29 Oct 2024
The staff was very nice and helpful to all my needs and also the rooms was very clean.
Comment from Hotel Management
30 Oct 2024 by sbarnes, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 27 Oct 2024
Hotel located off the beaten path and very quiet area
Comment from Hotel Management
27 Oct 2024 by sbarnes, Hotel Management
Thank you for staying with us
by A verified traveler from Daphne
Posted 25 Oct 2024
They did not have my reservation when I arrived. Asked for a 1 bedroom suite like I reserved, assigned a normal studio
Comment from Hotel Management
25 Oct 2024 by sbarnes, Hotel Management
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
by A verified traveler
Posted 11 Oct 2024
This is always my peaceful place. I love to come here.
Comment from Hotel Management
11 Oct 2024 by sbarnes, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 7 Oct 2024
I didn’t like anything about this property. It is nothing like it was portrayed on the internet. It was very dark, men outside smoking weed! We ended up vacating the property because we thought we were about to be robbed!! I will never go back to this hotel again!!
Comment from Hotel Management
7 Oct 2024 by sbarnes, Hotel Management
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable. Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.
