Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Looked outdated, food wasn’t good, stuff broken or not working in room, I got a lake view room but it was more like a front entrance view of valet, pool jacuzzi jets didn’t work. For it being a New Year’s Eve there was no festivity’s and just so plain and seemed that employees were more ready to get off than to serve.
by A verified traveler
Posted 6 Jan 2025
So nice and professional.
The only problem was I booked a handicap room, not knowing it. Nobody’s fault but my own I learned for the future it still was a beautiful room and we enjoyed our stay. It was just way too short.
by A verified traveler
Posted 5 Jan 2025
First, we only stayed only one night of a reserved two-night stay. The only night we stayed it was quiet and the view out of our second floor ADA room was really nice. We never did inquire why they had an ADA room on the second floor so far away from the front door? The biggest complaint of two we had was that the bed was rock hard. Terrible would be bragging about it. We might as well be sleeping on the floor. The other issue was the bathroom sink. When you turned on the water in the sink it significantly splashed back onto oneself. Granted it was only water but if you were dressed up with maybe a silk tie that would be a problem. We were clothed rather simply so the back splash issue was not too bad. One weird thing is we only saw one other guest the one day we were there which gave the hotel an 'abandoned' feeling. No other guest(s) seen.
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Great time for New Years!
by A verified traveler from Houston
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Check in was easy. No problems with any part of reservation. Client services went out of thier way to make us feel at home. We will definitely be back!
by A verified traveler
Posted 26 Dec 2024
Staff was not attentive, room was ok, but bathtub wasn’t working well and had dirt come out.
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 23 Dec 2024
Overall the place was okayyy...it could use a deep cleaning and a good power wash..our balcony was dirty
