Ratings based on 373 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2019
Comment from Hotel Management
22 Oct 2019 by Front Desk , Hotel Management
Buenos días estimado/a,
Agradecemos su evaluación y esperamos mejorar nuestros servicios.
Lo esperamos nuevamente!
by A verified traveler
Posted 5 Feb 2019
Chek in was nice. The property itself is a little outdated, but still good.
by A verified traveler
Good location
Posted 13 Sep 2018 on HotelsThe hotel has a great location and the staff is really friendly. The rooms and especially the bathrooms are already showing heavy wear and tear with mildew and water marks everywhere. The breakfast is way too basic and insufficient. I do however understand that you get what you pay for but I have stayed at better hotels in Montevideo on the same price range
by A verified traveler
Posted 29 Jul 2018 on Hotels
Comment from Hotel Management
10 Aug 2018 by Orpheo Express Hotel Management, Hotel Management
Estimado cliente, agradecemos mucho sus comentarios y valoración de los servicios de nuestro Hotel. Los mismos nos son de gran ayuda para continuar mejorando el servicio y al experiencia que intentamos brindar a diario, para continuar posicionandonos como uno de los principales Hoteles de centro de nuestra ciudad. Esperamos su próxima visita. Saludos cordiales.
Recommended
for Everyoneby A verified traveler
Posted 30 Jun 2018
Comfortable stay and very centrally located. Hotel was clean and staff friendly.
Comment from Hotel Management
12 Jul 2018 by Orpheo Express Hotel Management, Hotel Management
Dear Guest, thank you for your feedback. Hope to see you soon. Regards.
Recommended
for Personal Eventby A verified traveler
Posted 24 Mar 2018 on Hotels
Bugs in the room , hairs in the showers and bathroom floor .
AC no was working .
Breakfast buffet was good , housekeeping was friendly. Front desk staff , never say good morning or good afternoon. They need work in the hospitality.
Comment from Hotel Management
30 Mar 2018 by Orpheo Express Hotel Management, Hotel Management
We appreciate your comments, as they help us to improve our service. Unfortunately, you could not live the experience that we are trying to offer to our guests, so we apologize for this and we want to let you know that the problems you found were dealt with the corresponding responsable in order to solve it. We hope host you again.
Recommended
for Everyoneby A verified traveler from Switzerland
excellent staff and nice location
Posted 10 Mar 2018
Cons: noise insulation and possibly breakfast.
the hotel location is great. Right in the city center. Next to the main bus station there (rio branco) with easy connection by bus to other parts of the city, to the airport or to other places in Uruguay. 5 minutes walk or so to the old city pedestrian street. A lot of good restaurants and other attractions very close to the hotel. Convenience stores right next to it.
The room I had (909) faced the street. The noise insulation is not the best and there was no fridge. Other than that I found the bed comfortable and the room is of good size. WiFi connection was really excellent. A huge plus when you need to work :) The shower was good. No issue with pressure and/or hot water.
The breakfast was just fine. Nothing fancy but enough variety and good quality.
The staff was great. Very helpful and welcoming. Fast Check-in and check-out and even very early check-in and late check-out with no surcharge.
Comment from Hotel Management
30 Mar 2018 by Orpheo Express Hotel Management, Hotel Management
Hello Erick, thanks for your comments. We are happy to know that the experience you had at Orpheo Express Hotel was positive, and that you felt comfortable and well received. We hope to host you again.
Recommended
for Personal Eventby A verified traveler
Posted 1 Feb 2018 on Hotels
Great location at a really good price.
Comment from Hotel Management
30 Mar 2018 by Orpheo Express Hotel Management, Hotel Management
Thank you for your comments, we hope to host you again.
Recommended
for Everyoneby A verified traveler from London
Café style hotel in good location for sightseeing
Posted 13 Mar 2017
Pros: Location excellent. Breakfasts were good as was the general cleanliness.
Cons: A comfy/lounge area in the bar would be nice - it's all kitchen tables and chairs.
Location: Central for sights. Andes 72 museum, Football museum, Salvo Palace and Solis theatre all recommended for a visit.
Café style hotel set in the heart of the old town of Montevideo.
Very efficient with large café area for bar/dining. Breakfast room separate and sometimes difficult to seat everyone at busy times.
Rooms were fine - bathroom and shower were a very good size.
Lovely bar staff.
Express hotel is a good description as it appeared that people tend to be passing through.
by A verified traveler
Quality Slippage
Posted 25 Nov 2016 on HotelsPrevious stays were better: we had a fridge in a clean room. This time however, there was a lot of hair in the bathroom and filthy mold in the shower on walls and floor. No drinking glasses in room--had to ask at the bar and we were given plastic cups for our (expensive) wine. How gauche. Asked for a room change and was told that they were sold out. We will not stay again, nor will we recommend it, with several other great neighborhood options.
