Ratings based on 345 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Lauderdale FL
Posted 26 Jul 2020
I worst experience ever. I was there mid march 2020, while I was in Uruguay, I find out that within 24 hrs USA was closing the boarders and all flights were cancel due to COVID 19. I was very lucky that America Airlines refunded my ticket and I was able to come back to USA in 24 hrs using COPA Air last flight. The hotel refused to refund 6 night that I didn't use, contacting a mger to explain the situation was impossible, also Expedia contacted them numerous times about the refund with no reply. This was an involuntary situation, that they didn't care to help !
by A verified traveler
Posted 31 Jan 2020 on Ebookers
Comment from Hotel Management
1 Feb 2020 by Matías., Hotel Management
Agradecemos su comentario,
los esperamos de pronto.
Saludos,
by A verified traveler
Posted 18 Jan 2020
Comment from Hotel Management
28 Jan 2020 by Matias, Hotel Management
Agradecemos su puntuación,
lo/la esperamos pronto.
by A verified traveler from Minneapolis MN
Posted 20 Dec 2019
Location was perfect. Right on a major city artery, with numerous points of interest in an easy walking periphery. Staff were fun in accommodating my practice of español, and the breakfast buffet was great. My expectations were met.
Comment from Hotel Management
21 Jan 2020 by Matías González., Hotel Management
Dear NB,
thank you for taking your time to write such a nice review of the hotel.
We are happy you had a great time with us,
hope to see you again.
by A verified traveler
Posted 20 Nov 2019
Comment from Hotel Management
6 Dec 2019 by Roberto Benitez, Encargado de Reservas, Hotel Management
Estimados,
Lamentamos su mala experiencia.
Saludos,
by A verified traveler
Posted 10 Oct 2019 on Hotels
Not recommended. Very dated.
Comment from Hotel Management
4 Dec 2019 by Roberto Benitez, Reservations Manager, Hotel Management
Dear Guest,
We regret your bad experience in our Hotel.
Best regards,
by A verified traveler
Looks nice, horrible front desk staff towards fore
Posted 10 Sep 2019 on HotelsCouldn't even stay here. Front desk was incredible how they were treating the dozen or so people trying to get a room when check-in started. They had some computer issue, or too many down rooms, so they said all our reservations were invalid. I peeked at this screen system, it seemed they had at least three "better" rooms available, but said they were not or they could not allow. We have video of this one guy finally exploding after the staff tried to ignore everyone until they just left. People prepaid for these rooms and some came from different countries. This place as a dozen country flags outfront yet was the most unfriendly place we have encountered in all sorry Americas how they treat Spanish speaking and non Spanish speaking foreigners.
They insisted we did not prepay, even after showing credit card statement. We were forced to leave and stay with local couch surfer.
We contacted Hotels.com and still no action or refund. We never stayed, we never signed or filled legal foreign guest documents, we are not in their security footage. Disgraceful
by A verified traveler
Posted 28 Aug 2019
Good for bsiness, but dont have place to a coffe and work with the laptop.
by A verified traveler
Posted 20 Aug 2019 on Hotels
by A verified traveler
Cheap for a Reason
Posted 7 Aug 2019 on HotelsThis was the mustiest place I’ve ever stayed. The hallways smelled like a high school locker room and the room smelled of mildew and had visible black mold. The bedding was stained and the air conditioner blew nothing but hot air. Spend a little more and stay at a nicer place.
