Ratings based on 538 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Very pleasantly stay. All staff try their best to help every guest, the free breakfast has homemade cheese which make the meal so especial! I highly recommend!
by A verified traveler
Posted 10 Jan 2025
I liked the beautiful grounds and proximity to what we wanted to do. I didn’t like the fact there was no place to hang your clothes & we had to keep asking where breakfast would be.
by A verified traveler
Posted 3 Jan 2025
Dining service was great. Restaurant food is delicious. Front desk staff was friendly. The only thing I’m not happy about is that by adding two kids to the same room reservation for two nights, I had to pay $260 additional - sounds too money hungry and does not make sense!
by A verified traveler
Posted 30 Dec 2024
The staff were really helpful in helping us organise trips and transfers. The view from our room was beautiful. Food was tasty and reasonably priced. It’s a beautiful location!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Trapp Family, Hotel Management
Gracias!!Esperamos que regresen pronto!Mi casa es su casa :)
by A verified traveler from Alpharetta
Posted 3 Dec 2024
Very nice property, great breakfast, super friendly and helpful staff
Comment from Hotel Management
12 Dec 2024 by Trapp Family, Hotel Management
Gracias por los lindos comentarios!
by A verified traveler
Posted 20 Nov 2024
We had a lovely stay. Very helpful staff. The reception team helped book a last minute guided walk in Monteverder NP. Bar staff were very friendly, even gave us some traditional Costa Rican cooking tips! Big room with a lovely view, when the weather allowed. Breakfast is definitely skewed in favour of those who like eggs! But very nice with fresh fruit and tea/coffee/juice.
Comment from Hotel Management
27 Dec 2024 by recepcion, Hotel Management
nos alegra mucho que haya tenido una buena estadia
by A verified traveler from Santa Barbara
Posted 11 Nov 2024
The staff was very helpful and accommodating. The view from our room was spectacular!! Everyone was very kind!!
Comment from Hotel Management
27 Dec 2024 by recep, Hotel Management
fue un placer tenerlos por aca
by A verified traveler
Posted 7 Nov 2024
The breakfasts were delicious! The food in the restaurant was also very good.The staff at the front desk were extremely helpful and made great suggestions for activities and local restaurants. Beautiful views from our hotel room!
Comment from Hotel Management
27 Dec 2024 by recep, Hotel Management
fue un placer poder ayudarles
by A verified traveler
Posted 11 Oct 2024
My stay was amazing! The hotel is beautiful. It has a rustic and cozy vibe. Emmanuel, the bartender was great! A great person to talk to and the drinks were also wonderful. I will definitely be staying here again in the future.