Ratings based on 51 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Location & View.
Comment from Hotel Management
17 Nov 2024 by Andres, Hotel Management
Thank you for your rating and highlighting our privileged location and views!
by A verified traveler
Posted 16 Nov 2024
I absolutely loved the dining experience here! The food was quality was excellent. I will say they do need have ventilation in their units as the condensation makes everything totally wet. Also, the drive up is unpaved and very bumpy. Get an all wheel drive rental. I do still recommend this place and I would stay here again.
Comment from Hotel Management
16 Nov 2024 by Andres, Hotel Management
Dear Sarah,Thank you so much for taking the time to share your experience with us! We’re thrilled to hear you loved the dining experience and found the quality of our food excellent – it truly means a lot to our team.We appreciate your feedback about the ventilation and the unpaved road. Monteverde’s unique cloud forest climate can create higher levels of humidity, and we’re continuously exploring ways to make our accommodations as comfortable as possible for our guests. We’re so glad to hear you’d stay with us again – it would be an absolute pleasure to welcome you back! Thank you for your recommendation, and we hope to see you again soon for another memorable stay in the cloud forest.
by A verified traveler
Posted 12 Nov 2024
Amazing, my first thought was there is no way a hotel at the end of this road, but what a lovely surprise.
Comment from Hotel Management
12 Nov 2024 by Andres, Hotel Management
Thank you Heather for your rating and kind words about your stay!
by A verified traveler
Posted 3 Nov 2024
Very friendly staff and great restaurant. Beautiful view from the restaurant and bar. The food was fantastic! There is fun wildlife all around the property, all able to be viewed while having breakfast! However, We didn't like that this was a zip lining property, on the surrounding hiking trails there were many cables strangling large beautiful trees and noisy construction due to zip line maintenance. The rooms did not have a refrigerator or air-conditioning or heating or TV. A ceiling fan would have been nice. These conditions made the bedding moist and smelly. If you are planning on doing a night tour, I would recommend doing it at a different facility. A pleasant stay overall.
Comment from Hotel Management
3 Nov 2024 by Andres, Hotel Management
Thank you for taking the time to share your thoughts with us! We’re thrilled to hear you enjoyed our friendly staff, fantastic food, and the beautiful wildlife that surrounds our restaurant – the cloud forest certainly has a lot to offer! We would like to clarify that the zipline within our private reserve is managed by an external company, and while we endorse it as an option for adventurous guests, it operates separately from our lodge. We’ll also pass along your feedback to them, as it’s important for us to maintain harmony with our beautiful surroundings.We understand the desire for amenities like air conditioning, heating, and additional ventilation in the rooms, especially given the cloud forest’s high humidity. Monteverde’s natural environment can sometimes make the air feel cool and damp, which we’re continually looking for ways to address while preserving the lodge’s eco-friendly approach.Thank you again for your feedback, and we’re glad you had a pleasant stay overall! We hope to welcome you back soon for more cloud forest experiences.
by A verified traveler
Posted 2 Nov 2024
Spacious rooms. Quiet! Beautiful flora and fauna! Staff is super friendly and helpful. Highly recommend!
Comment from Hotel Management
2 Nov 2024 by Andres, Hotel Management
Thank you James for your rating and kind words about your experience at our lodge! We also appreciate your shoutout to our amazing staff.
by A verified traveler
Posted 5 Sep 2024
We stayed two nights at this hotel in August. It is a beautiful hotel with lovely staff and setting. However - beware of hidden charges. We booked a family suite for a 2 night stay through Expedia. We are a family of 3 with a 14yo but when we got to the hotel they were expecting an infant and charged us an extra $52 per night supplement ($104 in total which was an unpleasant surprise). We had not had this problem in any other hotels during our trip so this was disappointing (hence the 4 stars vs 5). Neither Expedia nor the hotel accepted there was a problem with the booking system (other hotels we booked added an extra person supplement at time of booking through Expedia). We asked Expedia for the information we provided at booking in case we had made a mistake but were told this was not possible.
Comment from Hotel Management
5 Sep 2024 by Andres, Hotel Management
Thank you Clarie for sharing your review and for choosing to stay with us. We’re happy to hear that you enjoyed our property and the service provided by our staff.We would like to clarify the issue you raised regarding the additional charge. Expedia informed our reservations department that the booking was for two adults and one child under the age of one. Upon arrival, we realized that there was a discrepancy, as your family includes a 14-year-old. As a result, the additional supplement was applied for the extra adult per our policy. We understand that this may have come as a surprise, and we sincerely apologize for any confusion or inconvenience it caused.We appreciate your feedback and are working with Expedia to ensure clearer communication moving forward to avoid such misunderstandings. Thank you for bringing this to our attention, and we hope you had an otherwise enjoyable stay with us. Should you return to the area, we would be happy to welcome you back and ensure a smooth experience.
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Andres, Hotel Management
Thank you Pierre-Marc for your rating. We hope you enjoyed exploring the cloud forest of Monteverde!
by A verified traveler
Posted 6 Aug 2024 on Hotels
We absolutely loved our stay. The hummingbirds were something else to watch at breakfast!
The staff were very attentive and friendly and the food was amazing. A fabulous stay
Comment from Hotel Management
7 Aug 2024 by Andres, Hotel Management
Thank you Lara for your enthusiastic review of your stay, culinary experience at our Endémica Restaurant and our amazing staff. We hope to have you back in a future visit to Monteverde!
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Andres, Hotel Management
Thank you for your rating! We hope you had a great time exploring the cloud forest of Monteverde!
by A verified traveler
Posted 15 Jul 2024
We recently visited Monteverde and had an amazing experience. The staff are very attentive to our needs and assist in a very timely manner. They are excellent with customer service. The restaurant views are just breathtaking as you can see Toucans, a variety of different Costa Rican birds, and zipliners.
(One minor recommendation is the rooms need to be updated and there is a lot of space and not very good utilization...)
Comment from Hotel Management
15 Jul 2024 by Andres, Hotel Management
Priya, thank you for your very kind words about your stay at our lodge, our amazing staff and our culinary experience at our Endémica Restaurant. We appreciate your feedback regarding our rooms. We can only improve!
