Ratings based on 256 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Very friendly staff, clean & comfortable great position value for money
by A verified traveler
Posted 29 Sep 2024
This was a great place for a stopover
by A verified traveler
Posted 16 Sep 2024
Nice place and excellent staff
by A verified traveler
Good and bad!
Posted 10 Sep 2024 on HotelsWe stayed here for 3 nights. It needs a complete upgrade or demolish!! You can barely see the sign of the hotel making it difficult to locate. Parking was an issue, we were charged for “free” parking in the car park immediately outside the hotel as the main one was full (?) The air conditioning system is so old, it has a plastic bottle outside to catch the water! If this fills up, the unit starts leaking and drips fast down the wall and onto the bedside cabinet. Not realising we had to empty the plastic bottle, this dripping went on all night. But couldn’t turn the air con off because it was so hot. They do an aperitif at around 6 or 7pm for guests which is nice. Breakfast was ok, not a huge choice but inclusive. It is 2 mins from the beach and you get complimentary use of the lido. Overall we enjoyed our stay in Pescara
by A verified traveler
Posted 11 Aug 2024
old building
by A verified traveler
Posted 8 Aug 2024 on Hotels
Hotel by potreboval rekonstrukciu personal ok ranajky najpestrejsie ake sme na tomto tripe mali ale nieje co chvalit v taliansku za veľa penazi malo muziky....bohužiaľ
by A verified traveler
Posted 26 Jul 2024
Our recent stay at Hotel Excelsior was extremely disappointing due to an ant infestation. On our first night, my child noticed a few ants on the floor, which we initially dismissed.
However, the situation escalated on our second night when we returned to find numerous ants scurrying on the floor and even on our beds.We immediately informed the receptionist, who contacted the manager, but he was unavailable. With no other rooms available, the staff's solution was to clean the sheets, which did not address the underlying problem. The presence of ants in our beds made it impossible for us to stay, and my children were particularly disturbed by the situation.
We had to find other accommodations late at night and were told to return the next morning to discuss a possible refund. The following day, the manager, Mattis, was unprepared to issue a refund but offered another room for our last night.
By then, we had already paid for alternative lodging, making a return to the hotel inconvenient. Mattis advised us to request a refund through Expedia. However, when we did so, the hotel denied our request for a refund.Overall, the hotel was a disappointment.
The fact that they were unable to resolve the issue or provide a refund is truly unacceptable in a service business. Cleanliness and effective management are crucial for ensuring guest satisfaction.
I hope future guests have a better experience.
by A verified traveler
Posted 12 Jul 2024
Staff very nice from Breakfast to cleaner to reception. The facilities are outdated and lift very slow but it is very convenient as 100 mt from the beach
by A verified traveler
Posted 11 Jul 2024
Bed was very uncomfortable-bathroom had no toilet seat-you could hear everything around you.
by A verified traveler
Posted 13 Jun 2024 on Hotels
Great location. Aircon worked great. Loved that we got a free chair and umbrella at the beach provided by the hotel.
