Ratings based on 1,076 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Had a special request for parking and they were amazing
Comment from Hotel Management
20 Nov 2024 by Wyndham Reservaciones, Hotel Management
Good morning Miss Elizabeth, We are glad that you enjoyed your stay and that you found support with your request.We hope to welcome you and your family again on your next visit to Monterrey.
by A verified traveler
Posted 12 Nov 2024
.
Comment from Hotel Management
12 Nov 2024 by Wyndham Reservaciones, Hotel Management
Buenos días Nathan, ¡Gracias por su puntuación! Esperamos volverlo a ver en su proxima visita a Monterrey.
by A verified traveler
Posted 9 Nov 2024
The rooms are old, smelly, with many things no functioning (e.g., air conditioning control, safe lock)
Pictures are misleading.
Comment from Hotel Management
11 Nov 2024 by Wyndham Reservaciones, Hotel Management
Good morning Mr. Jair, We apologize for the situation you experienced during your stay, it will be reviewed with the area managers.We hope to receive you again in our facilities to demonstrate the improvement of our service.
by A verified traveler
Posted 2 Nov 2024
Needs updating to match the lobby
Comment from Hotel Management
4 Nov 2024 by Wyndham Reservaciones, Hotel Management
Good afternoon, We appreciate that you have stayed with us, your comments will be taken into account to improve your next visit to our facilities.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Wyndham Reservaciones, Hotel Management
Buenas tardes Mario, Lamentamos que su experiencia con nosotros no haya sido de lo más agradable, ¿Podría apoyarnos a decinos que situación experimentó? De esta forma podremos mejorar nuestro servicio.Esperamos volverlo ver en nuestras instalaciones para mostrarle nuestras mejoras.
by A verified traveler
Posted 21 Oct 2024
It's a nice building, the dining area is beautiful but the rooms could be more spacious.
Comment from Hotel Management
1 Nov 2024 by Wyndham Reservaciones, Hotel Management
Good Morning Mr. Abraham, We appreciate your rating and comment, we hope to welcome you back to our facilities again.
by A verified traveler from Dallas
Posted 18 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Wyndham Reservaciones, Hotel Management
Buenos días Manuel, ¡Agradecemos su puntuación! Esperamos volverlo a recibir en nuestras instalaciones en su proxima visita a Monterrey.
by A verified traveler
Posted 8 Oct 2024
Ok
by A verified traveler
Posted 27 Sep 2024
Love the suites at this hotel, very spacious!
by A verified traveler
Posted 20 Sep 2024
Never staying here again.
