Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Every thing
Comment from Hotel Management
12 Jan 2025 by Guest Service Manager, Hotel Management
Dear Ms. Alejandrinna, We appreciate the time invested in answering our satisfaction survey, your comments are very important to us, these help us to maintain an optimal quality of our services for all our guests and to be able to reach your expectations during your stay, we hope to see you again in our hotel, if you have any other comments or suggestions, please do not hesitate to contact us.
by A verified traveler
Posted 11 Jan 2025
It is a very good hotel, the room was clean and very confortable.
Comment from Hotel Management
12 Jan 2025 by Guest Service Manager, Hotel Management
Dear Ms. Elisa,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the room clean and comfortable. We hope to welcome you back soon!
by A verified traveler from Houston
Posted 5 Jan 2025
Excelent
Comment from Hotel Management
7 Jan 2025 by Guest Service Manager, Hotel Management
Dear Mr. Martin,Thank you for taking the time to complete our satisfaction survey. Your feedback is very important to us as it helps us maintain the highest quality of service for all our guests and ensures we meet their expectations during their stay. We look forward to welcoming you back to our hotel. Should you have any further comments or suggestions, please do not hesitate to contact us.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 14 Dec 2024
Excellent service
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Completely outdated, old furniture and the whole place had a stench- elevator, hallways, and rooms.
Comment from Hotel Management
20 Nov 2024 by LC, Hotel Management
We sincerely apologize for any inconvenience you may have experienced during your stay at our facilities. We appreciate your feedback and are working to improve on the mentioned aspects. Your satisfaction is our priority, and we hope to offer you a more pleasant experience on your next visit.
by A verified traveler from SAN PEDRO GARZA GARCIA
Posted 11 Nov 2024
The location is very good. You have options for different transportation. Also, shopping and dinning are available within 10 minutes walk.
Comment from Hotel Management
20 Nov 2024 by LC, Hotel Management
We sincerely thank you for choosing our facilities for your stay. We are truly honored to have been your choice and hope we have exceeded your expectations. It will be a pleasure to welcome you again in the future.
