Ratings based on 975 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Horrible
Comment from Hotel Management
19 Nov 2024 by AGaytan, Hotel Management
Agradecemos el tiempo que nos brinda al compartir su retroalimentación, nos apena que no haya tenido la experiencia deseada. Esperamos nos brinde la oportunidad de recibirle nuevamente y poder entregarle una mejor experiencia.
by A verified traveler from LEON
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente y poder ganarnos una mejor calificación.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
21 Oct 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
21 Oct 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by AGaytan, Hotel Management
Gracias por compartir su evaluación, esperamos tener la oportunidad de recibirle nuevamente y mejorar su experiencia.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
27 Aug 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Muy deteriorado y en construcción , sucio
Comment from Hotel Management
22 Aug 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, revisaremos los detalles marcados
by A verified traveler
Posted 21 Aug 2024
REALLY BAD SERVICE FROM THE STAFF, POWER WENT OFF SEVERAL TIMES DURING MY STAY, AND THE STAFF VERY RUDE! THE LOBBY WAS ALSO VERY HOT!
Comment from Hotel Management
22 Aug 2024 by AGaytan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies
by A verified traveler
Posted 13 Aug 2024
Location
Comment from Hotel Management
15 Aug 2024 by AGaytan, Hotel Management
Gracias por brindarnos su evaluación, esperamos tener el gusto de recibirle nuevamente.
