Ratings based on 1,729 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Location
by A verified traveler
Posted 19 Nov 2024
It’s been always great but this time the cleaning crew did an ok job compared to the previous times I’ve stayed there
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Excelente hospedaje y servicio al cliente, muy limpio y el staff fue super atento.
Comment from Hotel Management
13 Nov 2024 by Dolores Flores / Dirección General, Hotel Management
Estimada Alma, muchas gracias por compartir su experiencia en el hotel Krystal Monterrey. Nos alegra saber que disfrutó de nuestra privilegiada ubicación, así como de la atención y limpieza que nuestro equipo se esfuerza por ofrecer a cada uno de nuestros huéspedes. Su satisfacción es nuestra prioridad y comentarios como el suyo son un gran motivador para seguir mejorando. Esperamos poder recibirla nuevamente en su próxima visita a Monterrey, será un placer atenderla nuevamente. ¡Saludos cordiales!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dolores Flores / Dirección General, Hotel Management
Estimado Sr. Terry, agradecemos su comentarios y esperamos tenerlo de regreso en nuestras instalaciones
by A verified traveler
Posted 9 Nov 2024
Room was not very clean and shower was faulty
Limited dining
No VIP treatment
Comment from Hotel Management
12 Nov 2024 by Dolores Flores - General Manager , Hotel Management
Dear Jaime, we sincerely regret the inconvenience you experienced during your stay at our Krystal Monterrey hotel. We appreciate your feedback and assure you that we will take immediate steps to improve our processes and prevent situations like the one you mention from happening again. The privacy and comfort of our guests is paramount to us, and we will work hard to ensure that each visit is pleasant and trouble-free. We look forward to the opportunity to welcome you again in the future and demonstrate our commitment to quality service. Thank you for trusting us! Sincerely, The Krystal Monterrey team
by A verified traveler
Posted 5 Nov 2024
NA
Comment from Hotel Management
12 Nov 2024 by Dolores Flores / Dirección General, Hotel Management
Estimada Ami, lamentamos sinceramente los inconvenientes que experimentaste durante tu estancia en nuestro hotel Krystal Monterrey. Agradecemos tu retroalimentación y te aseguramos que tomaremos medidas inmediatas para mejorar nuestros procesos y evitar que situaciones como la que mencionas vuelvan a ocurrir. La privacidad y comodidad de nuestros huéspedes es primordial para nosotros, y trabajaremos arduamente para garantizar que cada visita sea placentera y sin contratiempos. Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte nuestro compromiso con un servicio de calidad. ¡Gracias por confiar en nosotros! Atentamente, El equipo de Krystal Monterrey
by A verified traveler
Posted 4 Nov 2024
Everything perfect would definitely come back
Comment from Hotel Management
8 Nov 2024 by Andrés Estrada - Guest Experience Manager, Hotel Management
Dear Mr. Jesus, we are proud to know that we met your expectations, we look forward to seeing you again at our facilities.
by A verified traveler
Posted 31 Oct 2024
Location
Comment from Hotel Management
1 Nov 2024 by Dolores Flores - General Manager , Hotel Management
Dear Miss Alejandro, we appreciate your valuable review.We are glad that your stay was pleasant and that our location was part of it.We hope to continue being your hosts, thank you very much for choosing Hotel Krystal Monterrey.
