Ratings based on 1,206 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by M Sustaita Gerencia General, Hotel Management
Estimada Luz María:¡Gracias por su opinión!Nos enorgullece saber que su estadía con nosotros fue un éxito.Esperamos en el futuro nos brinde la oportunidad de ser de nuevo sus Anfitriones.Cordialmente:
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by M Sustaita Gerencia General, Hotel Management
Estimada Lizeth:¡Gracias por su opinión!Nos hubiera gustado saber más acerca de su experiencia con nosotros para saber en qué no cumplimos sus expectativas y así trabajar en ello. Esperamos en un futuro nos brinde la oportunidad de ser de nuevo sus AnfitrionesCordialmente:
by A verified traveler
Posted 5 Nov 2024
I loved it i just had a problem with the shower it was stopped up
Comment from Hotel Management
7 Nov 2024 by M Sustaita General Manager, Hotel Management
Dear Erika:Thanks for your opinion!We apologize for the shower situation! We will work on our preventive maintenance.Cordially
by A verified traveler from Brownsville
Posted 1 Nov 2024
The property is outdated but the customer services and accessibility to many amenities makes up for it
Comment from Hotel Management
2 Nov 2024 by M Sustaita General Manager, Hotel Management
Dear Esteban:Thanks for your opinion!We appreciate your recognition of the service received by our hosts!As well as for the functionality of our services. We recognize the areas of opportunity in our hotel regarding the age of the building, but we try every day to offer a better product. We are currently working on a remodel, and we already have a complete floor. We hope you will give us the opportunity to be your hosts again.Cordially:
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by M Sustaita Gerencia General, Hotel Management
Estimado andres martinez:¡Gracias por su opinión!¡Nos alegra saber que cumplimos sus expectativas!Lo esperamos pronto de regreso a esta su casa.Cordialmente:
by A verified traveler
Posted 28 Oct 2024
Lo único que no me gustó es que el agua de la tina de bañarse se estancaba y el agua salía por la llave de abajo más que por la llave de arriba.
Comment from Hotel Management
28 Oct 2024 by M Sustaita Gerencia General, Hotel Management
Estimado Benito:¡Gracias por su opinión!¡Le ofrecemos disculpas por el inconveniente de la regadera! Revisaremos a detalle lo que pasó a fin de que no se vuelva a repetir.Esperamos en el futurno nos brinde la oportunidad de ser de nuevo sus Anfitriones. Cordialmente:
by A verified traveler from Porter
Posted 20 Oct 2024
This hotel is one of the worst I’ve stayed at in a long time. It is old, smells bad, and a remodel is long overdue. With the exception of the sweet ladies working the breakfast buffet every morning, the staff was cordial, at best. The room was decent but the bathroom was tiny and inconvenient. Our sink was VERY slow to drain and the toilet was situated awkwardly. We never were able to have a hot shower because the water never got past lukewarm. The restroom above us leaked into our restroom and when we informed the hotel they didn’t seem surprised and didn’t offer an apology or a different room. Additionally, the battery for our room’s lock died and the 15-20 minutes it took for them to fix it while we stood in the hall in our formal attire after a wedding felt excessive, again, with no apology for the inconvenience. Steer clear of this hotel, you won’t regret it.
Comment from Hotel Management
21 Oct 2024 by M Sustaita General Manager, Hotel Management
Dear Blanca:Thanks for your opinion!We apologize for the inconvenience!We are very saddened by what has happened regarding the leak problem and the room door opening response time. We will work on this to improve our guests' experience.Again, I offer our very deep apologies!Cordially:
by A verified traveler
Posted 19 Oct 2024
Unfortunately the room was not serviced until we insisted and was finally done after 5 pm!!
Comment from Hotel Management
21 Oct 2024 by M Sustaita General Manager, Hotel Management
Dear Rosa:We apologize for the inconvenience of the delay in cleaning your room! We had a problem with guests at home who checked out late, impacting the other guests. We will work to ensure that this situation does not happen again.Sincerely:
by A verified traveler
Posted 3 Oct 2024
Estan remoledando el 4to piso, pero lo remodelan de madrugada, se ecuchaban herramientas fuerte, Los hoteles no se remedelan de noche.
Comment from Hotel Management
4 Oct 2024 by M Sustaita/Gerente General, Hotel Management
Estimado Julio:¡Muchas gracias por su opinión!¡Le ofrecemos disculpas por los inconvenientes!No se cuenta con la instrucción de trabajos nocturnos. Revisaremos que sucedió, y daremos seguimiento. Nuestra remodelación del piso 4 ya terminó justo hoy, Por lo que estamos ya ofreciendo mejores entornos funcionales a nuestros huéspedes.¡Esperamos nos brinde la oportunidad de ser de nuevo sus anfitriones!Cordialmente:
by A verified traveler
Posted 28 Sep 2024
Facil estacionamiento, Facil acceso.
Comment from Hotel Management
30 Sep 2024 by M Sustaita/Gerente General, Hotel Management
Estimado Ricardo:¡Gracias por su opinión!Agradecemos su reconocimiento por nuestra inmejorable ubicación.Esperamos nos brinde la oportunidad de ser de nuevo sus anfitriones. Muy cordialmente:
