Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
We chose Fiesta Inn because it was close to an event I had, but the rooms were in poor condition.
As soon we entered the room, we detected a strong smell, but we couldn't identify it. Later we noticed that
the room where I stayed for the first two nights had mold in the closet and was leaking from the ceiling.
This appeared to be there for quite some time.
After we notified the front desk, they switched us to another room. The entire hotel it doesn't appear well kept. The jacuzzi was dirty and half empty with cold water. The man at the bar was rude.
In overall we were dissapointed at our hotel experience.
by A verified traveler
Posted 19 Sep 2024
OK
by A verified traveler
Posted 18 Sep 2024
The room was super clean and comfortable and there’s plenty of dining options around. The pool is really nice.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Fredi Fierro, Hotel Management
Estimado Sr. Luis AlbertoAgradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio.Nos encontramos a sus órdenes y esperamos su pronto regreso por nuestra casa.Cordialmente
by A verified traveler from Piedras Negras
Posted 19 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Fredi Fierro, Hotel Management
Estimado Sr. JoséAgradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio.Nos encontramos a sus órdenes y esperamos su pronto regreso por nuestra casa.Cordialmente
by A verified traveler
Posted 13 Aug 2024
Elevator out of order..
Otherwise OK
Comment from Hotel Management
1 Sep 2024 by Fredi Fierro, Hotel Management
Estimado Sr. RaúlAgradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio.Nos encontramos a sus órdenes y esperamos su pronto regreso por nuestra casa.Cordialmente
by A verified traveler from Chandler, Arizona, United
Posted 30 Jul 2024
First of all i wasnt happy with leaving a credit card and not being able to charge to the room. Secondly i wasnt happy with paying for breakfasts, even though i paid for them through the reservation and thirdly we ordered margaritas Sunday evening and the cost for 6 ounces of a drink was outrageous for a drink, comon and thats after trying to figure out what i was charged. The property never answered an email beforehand and the complimentary drinks we never received.
Overall, ill never stay at another fiesta inn
Comment from Hotel Management
31 Jul 2024 by Fredi Fierro, Hotel Management
Dear Mr. Donald,We appreciate your preference for staying at our Hotel.Receive our sincere apologies for the inconvenience during your stay, we will work on the areas of opportunity you mention and improve the quality of our service.We are at your service and look forward to your prompt return to our home.Cordially
by A verified traveler
Posted 25 Jul 2024
The view was amazing and the location right above the shopping centers and restaurants is great. Amazing place to just go down and enjoy some party time at the bar and clubs and amazing for just walking around and enjoying the freshly made bread and amazing people.
Comment from Hotel Management
26 Jul 2024 by Fredi Fierro, Hotel Management
Dear Mr. Oscar,We appreciate your preference to stay at our Hotel and we are pleased to have met your expectations with our service.We are at your service and look forward to your prompt return to our home.Cordially
by A verified traveler
Posted 23 Jul 2024
OK
Comment from Hotel Management
31 Jul 2024 by Fredi Fierro, Hotel Management
Estimado Sr. RaúlAgradecemos su preferencia por hospedarse en nuestro Hotel y nos complace haber cumplido con sus expectativas con nuestro servicio.Nos encontramos a sus órdenes y esperamos su pronto regreso por nuestra casa.Cordialmente
by A verified traveler
Posted 22 Jul 2024
The hotel and views from the hotel are amazing. The pool is also great with an amazing view of the city and mountains. Very clean rooms. Absolutely loved it and highly recommend it.
Comment from Hotel Management
23 Jul 2024 by Fredi Fierro, Hotel Management
Dear Mr. Anthony,We appreciate your preference to stay at our Hotel and we are pleased to have met your expectations with our service.We are at your service and look forward to your prompt return to our home.Cordially
