Ratings based on 274 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 23 Nov 2024
It was very comfortable.
by A verified traveler
Posted 20 Nov 2024
Overall great experience would stay again!
Comment from Hotel Management
21 Nov 2024 by Aura Inn Management, Hotel Management
Dear Tash,Thank you for your kind words! We’re thrilled you had a great experience with us and would stay again. We look forward to welcoming you back for another wonderful stay!Thank You,Aura Inn Management
by A verified traveler
Posted 18 Nov 2024
The floors were very dirty. There was no trash bags in their trash cans, so it was difficult to throw trash away. The remodel was done poorly, so the baseboards did not line up together which made the room look very cheap. The towels were clean and the blankets which was great. The lock on the front door didn’t lock. And the man at the front was uncomfortably awkward.
Comment from Hotel Management
19 Nov 2024 by Aura Inn Management, Hotel Management
Dear Kayla,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered, including the floors and trash bags. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure that our standards are met moving forward.We are also grateful for your comments on the towels and blankets, as we always aim to provide clean and comfortable amenities for our guests. We apologize for the issues with the room's remodel and will certainly look into making necessary improvements.Regarding the front door lock and staff, we will investigate these matters further and ensure that such situations are rectified.We appreciate your feedback and hope you’ll consider staying with us again.Thank You,Aura Inn Management
by A verified traveler
Posted 17 Nov 2024
Great place
Comment from Hotel Management
19 Nov 2024 by Aura Inn Management, Hotel Management
Dear Anthony,Thank you for your kind words! We're thrilled to hear that you had a great stay with us. We look forward to welcoming you again on your next visit.Thank You,Aura Inn Management
by A verified traveler
Posted 17 Nov 2024
Nice people.
Comment from Hotel Management
19 Nov 2024 by Aura Inn Management, Hotel Management
Dear Jorge,Thank you for your kind feedback! We're glad you had a positive experience with our team. We hope to welcome you back soon!Thank You,Aura Inn Management
by A verified traveler
Posted 15 Nov 2024
Room was very clean, however, amenities, like the fridge kept us up ALL NIGHT LONG with a weird loud noise.
Comment from Hotel Management
16 Nov 2024 by Front Desk, Hotel Management
Diana Thank you for your feedback. As soon as you guys mentioned the noise, the hotel did offer you a different room but you decided not to take one. Then next morning asking for some kind of money back, thats wrong.
by A verified traveler
Posted 11 Nov 2024
The Aura was ideal for what we needed for a couple of nights, easy access Staff very pleasant and the studio was clean and tidy. I would recommend to anyone that is looking for a quick stopover, disliked the coffee in the room.
Comment from Hotel Management
13 Nov 2024 by Aura Inn Management, Hotel Management
Dear Joseph,Thank you for your review! We're happy that Aura Inn was ideal for your stay and that our staff made a positive impression. We appreciate your feedback about the coffee and'll look into improving it. We hope to welcome you back again soon for another great stay!Thank You,Aura Inn Management
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Aura Inn Management, Hotel Management
Dear April,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Aura Inn. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Aura Inn hotel soon!Thank You,Aura Inn Management
by A verified traveler
Posted 9 Nov 2024
Quiet,clean,good stay at a good price.
Comment from Hotel Management
12 Nov 2024 by Aura Inn Management, Hotel Management
Dear Joe,Thank you for your kind review! We're pleased to hear that you enjoyed a quiet, clean, and comfortable stay with us at a great value. We look forward to welcoming you back on your next visit!Thank You,Aura Inn Management
by A verified traveler
Posted 7 Nov 2024
Close to town and aquarium. It seems the room was renovated recently so very modern design and clean. The room is not so big but comfortable. The wall is very thin so you can even hear other room’s TV. But overall It is pretty good value for the price.
Comment from Hotel Management
11 Nov 2024 by Aura Inn Management, Hotel Management
Dear Makiko,Thank you for sharing your experience! We're glad you enjoyed our convenient location and appreciated your recently renovated room's modern, clean design. We apologize if the noise from neighboring rooms was disruptive; we understand how important a peaceful stay is and will look into ways to minimize this. It’s lovely to know you felt it was a good value, and we hope to welcome you back soon!Thank You,Aura Inn Management
