Ratings based on 964 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
My microwave didn't work, there's no laundry facilty, no place to put soap in the shower and a bum was sleeping on the ground in a sleeping bag.
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Todd S,We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Maz K.#Team6
by A verified traveler
Posted 18 Nov 2024
My wife, I check in to get a room the first issue dint have hot water to shower then the tv dint work.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Sergio,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler from Fremont
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Love the flexibility of the reservations and friendliness of the staff. Im wheelchair bound and I love that it was wheelchair accessible and that it had an elevator which was very helpful! Would definitely stay here again
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Eduardo, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future. Natalie #Team6
by A verified traveler
Posted 3 Nov 2024
dirty sheets bathroom dirty hair on shower floor
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Raul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 2 Nov 2024
Well, priced clean hotel
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Ryan,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
