Ratings based on 971 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montreal
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
We liked the stay, we had no problems.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Gladys, thank you for your feedback! We're so glad to hear you enjoyed your stay. If you have any suggestions or need anything during your next visit, don't hesitate to let us know. We look forward to welcoming you back!Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 17 Nov 2024
Staff was friendly and responsive. They helped me with an early check-in and were friendly during the entirety of my three-day stay. The room was also clean and comfortable.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Stuart, thank you for your kind feedback! We're so glad to hear that our staff made your stay enjoyable and that the early check-in was helpful. It's great to know that you found your room clean and comfortable throughout your three-day stay. We truly appreciate your comments and look forward to welcoming you back soon!Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler from San Francisco
Posted 15 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Wai Leung, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 14 Nov 2024
Went to take shower at 10 pm and shower did not function. Advised front desk of problem when we checked out at 4:50 AM. Clerk said he was sorry but took no notes and seemed totally disinterested. We asked for a receipt and he said they don't provide a receipt and to obtain it through Expedia. We will not stay at this Comfort Inn again.
Comment from Hotel Management
17 Nov 2024 by Customer Care Team, Hotel Management
Dear Patricia, thank you for your feedback. We sincerely apologize for the issues you encountered with both the shower and the lack of responsiveness from our front desk staff. This is certainly not the level of service we strive to provide, and we understand your frustration. Your comments about the lack of a receipt and the unaddressed concerns have been noted, and we will work with the team to ensure better communication and service in the future. We hope you reconsider and allow us another chance to provide a more pleasant stay.Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 13 Nov 2024
Had a nice sleep very comfortable nd good for the price I paid
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Dear Daisy, thank you for your kind review! We're so glad to hear that you had a comfortable stay and found great value for the price. We look forward to welcoming you again in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 11 Nov 2024
Smooth checking in and checking out. Helpful staff, the free breakfast was good and an easy way to start the morning.
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Kaileigh, thank you for sharing your positive experience! We're glad to hear that your check-in and check-out process went smoothly and that our staff was able to assist you. It's great to know you enjoyed the complimentary breakfast—it’s always a pleasure to start the day with a good meal. We appreciate your feedback and hope to welcome you back soon!Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guadalupe, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
by A verified traveler
Posted 27 Oct 2024
The Staff was amazing always willing to help.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Joel, thank you for your kind words! We're thrilled to hear that our staff made such a positive impression during your stay. Their dedication to providing excellent service is a top priority for us. We hope to see you again soon!Best Regards, Comfort Inn Monterey ParkCustomer Care Team
