6/10 Okay
Chriss
Traveled with partner
Dec 17, 2024
Liked: Cleanliness
Big shopping center near by with starbucks. (saved me) During my stay the property and surrounding area experienced a power outage for more than 24hrs, my 2 day stay allowed me to have power just as I arrived (late check in) and just before I left the morning of (around 8am). Property does not have a generator so it was a tough experience as there was no heat, and i visited in December. thankfully was able to charge my phone a bit in my car and crank the heater. I understand the facility didnt cause this, but considering it seems to be a common occurrence in the area I would have expected better service for this situation. The hotel also went down to $1 during the outage so I requested a refund since I had paid way more than that and was stuck cold and in the dark, but it was denied. Over all the hotel is nice and looks newish, the nearby shopping center has a generator so I was also able to get coffee and breakfast at starbucks. I had to go find candles and a lighter to be able to have some light in the room, spent extra due to this, so just would have been nice to at least get the reduced rate offered on expedia when the outage happened.
Chriss
Stayed 2 nights in Dec 2024