4/10 Poor
Brian
Traveled with partner
Jan 3, 2025
Liked: Cleanliness
Disliked: Amenities
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
Brian
Stayed 5 nights in Dec 2024