Ratings based on 995 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Additional hidden cost..
1- early check in charge.
2. Additional Charge for parking.on site
Comment from Hotel Management
16 Nov 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for taking the time to share your feedback Noe. We're glad you chose to stay with us and appreciate your comments regarding your experience.We strive to provide transparent pricing, and we’re sorry to hear that the early check-in and parking charges were unexpected. We understand that additional fees can be frustrating, and we are always working to improve communication around our policies to ensure our guests have a clear understanding of what to expect. We truly value your feedback and will consider it as we continue to refine our guest experience.We hope you had an otherwise enjoyable stay and would be happy to welcome you back in the future.
by A verified traveler
Posted 5 Nov 2024
Very nice property, clean and quiet but $11 a night for parking is over the top. It’s not close to anything special.
Comment from Hotel Management
6 Nov 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for taking the time to share your feedback Liliann! We’re thrilled to hear that you enjoyed the cleanliness and quiet atmosphere of our property. We truly value your input regarding the parking fee, and we understand that additional charges can be a concern. Our 10 parking fee helps to maintain our facilities and ensure availability for all of our guests, but we always appreciate hearing from our guests on how we can improve. We hope to have the opportunity to welcome you back in the future and offer an even better experience. Safe travels!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for taking the time to share your feedback and for rating us 4 out of 5 stars Luis! We’re thrilled to hear that you enjoyed your stay!We always strive to provide our guests with the best possible experience, and your insights are invaluable in helping us improve. If there’s anything specific you think we could do better, please let us know.We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 18 Oct 2024
When I first arrived it seem great! Front desk personal lacked knowledge and was confused due to event weekend! Requesting a late checkout had a few that was insane! The towels provided seems with a dark tint! Not white at all. In need of a better laundry srvice or wash!
The consistency of knocking on the door after paying for a late check our showed lack of communication between employed and knowledge on how to run a hotel! What’s the pint of paying for late chel out if I still get woken up and can’t enjoy my sleep! Pathetic over all
Comment from Hotel Management
19 Oct 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for taking the time to share your feedback Eduardo. I’m truly sorry to hear that your stay did not meet your expectations. We take guest satisfaction seriously, and it’s disappointing to learn about the issues you faced with our front desk service and housekeeping.Your concerns regarding the late check-out process are also noted, and we are reviewing our procedures to ensure better communication in the future.We appreciate your feedback, as it helps us improve. We’d love the opportunity to provide you with a much better experience. Thank you for your feedback.
by A verified traveler
Posted 25 Sep 2024
Property was near an airport runway so that was a surprise early in the morning. Good value for money. Room was tidy and clean. Nice bathroom amenities. Mattress could have been more comfortable. Except for surprise airport noise property was in the middle of things around Monterey.
Comment from Hotel Management
27 Sep 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for being our guest Robert. We appreciate your comments and feedback. Good and bad, we want to know what you thought of your experience. Thank you for letting us know what you enjoyed, and what we could improve on. We hope to have the pleasure of serving you in the future.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Samantha Front Desk Manager , Hotel Management
Thank you for taking a moment to rate your experience as our guest Dustin. We are thrilled you enjoyed your stay. Thank you for allowing us the pleasure of being a part of your Monterey adventure. Please come again!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Samantha Front Desk Manager , Hotel Management
Thank you for taking a moment to rate your experience as our guests Artemio. It was a pleasure being a part of your Monterey experience. We hope you will come again soon!
by A verified traveler
Posted 2 Sep 2024
Nice basic hotel
Comment from Hotel Management
3 Sep 2024 by Samantha Front Desk Manager, Hotel Management
Thank you for being our guest Gerald. We are delighted you enjoyed your stay with us in lovely Monterey. Thank you for choosing our property, and please come again!
by A verified traveler
Posted 2 Sep 2024
Heater didn’t work. Got another room and the bed sheets were not clean and there was sweat and oil stains on them(fresh). There are people living at this hotel full time. Front desk person was awful. Do Not Stay Here!!!!!!
Comment from Hotel Management
3 Sep 2024 by Samantha Front Desk Manager, Hotel Management
Please accept our deepest apologies for your experience as our guest William. We are sorry to hear about the issues you experienced during your visit. We will work hard to improve and hope to have the opportunity to impress you in the future.
by A verified traveler
Posted 30 Aug 2024
Very Quaint and Quiet Hotel - Would Love to have the name of Shampoo & Conditioners that were in Room, Meant to take picture of Dispenser and didnt
Comment from Hotel Management
2 Sep 2024 by Samantha Front Desk Manager, Hotel Management
We are thrilled you enjoyed your visit and loved our shampoo and conditioners! We use Tarocco brand, Sicilian Blood Oranges scent. We hope you will come again, soon!
