Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The worst hotel i visited . Rate zero
Comment from Hotel Management
25 Nov 2024 by Jodian Bucknor, Hotel Management
Dear Leon, We are so sorry to read this review. We are saddened that you had dissatisfying stay and we would have wished that you had let us know prior to your departure. We are truly sorry. Regards,
by A verified traveler
Posted 24 Nov 2024
We were supposed to have an ocean view and did not. Our refrigerator did not work. The safe did not work. We called on both and it took a day for the safe and I don't think the fridge ever got fixed. Our room was never fully replenished. We had to call for towels and coffee on a daily basis.
Comment from Hotel Management
25 Nov 2024 by Jodian Bucknor, Hotel Management
Dear Linda, We are disheartened to hear that you were not fully satisfied with your stay, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectations and based on your review, we missed that mark in some aspect.As with all feedback our team will conduct a detailed evaluation and implement steps to ensure we are upholding our commitment to making sure all guests are satisfied. We would have liked that you advised our management team of your discomfort in an effort to convert your experience. We hope you will allow us to welcome you back home and hopefully exceed your expectations. Regards,
by A verified traveler
Posted 24 Nov 2024
The VIP Butler Service was a surprise and we were beyond impressed with the quality of service and how friendly and accommodating Kenton and Betty were! Top notch! The property was beautiful with so many dining options and live entertainment every night! The midnight jerk chicken cart is a must!!!
Comment from Hotel Management
25 Nov 2024 by Jodian Bucknor, Hotel Management
Dear Jaime, Thank you for your recent review of your stay with us. We are truly happy to know our esteemed team members provided impeccable services that left you feeling pampered and refreshed. We are already looking forward in you returning to us soon. Regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Rodney, Thank you for your rating. Truly appreciate it. Regards,
by A verified traveler
Posted 17 Nov 2024
My flights to Jamaica were cancelled due to snowstorms 1 day before my departure. The flight schedule would have gotten me to Jamaica a minimum of 30 hours later (once airports reopened). The hotel wouldn't acknowledge that I had no ability to get to the property for my first night (or maybe my 2nd night). I contacted their staff mote than 24 hours in advance of my check in Secrets requires 48 hours notice. That deadline was 24 hours before snowstorms even threatened my state. I understand that they can't always rebook rooms, but a partial refund could have kept a longtime customer.
IF YOU BOOK WITH THIS CHAIN BE SURE YOU BUY TRAVEL INSURANCE TO GET SOME OF YOUR MONEY BACK!
The property also had a staff walkout 2-days after I was in touch with their front desk. This also compromised their food and bell services for a day or two. I don't know if the property compensated guests for closing some restaurants or the lack of housekeeping and bell service. Other hotel chains in Jamaica had also had similar strikes over the past few weeks, so Secrets wasn't alone. But it seems both its staff and guests of this former AMResort had suffered under new management policies.
Comment from Hotel Management
18 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Pamela, We thank you for your recent feedback and we truly apologize for the inconveniences faced. While an apology cannot changed the experience, we hope this will not deter you in visiting us again. Regards,
by A verified traveler
Posted 16 Nov 2024
Beautiful resort and the staff was very nice. Staff had activities if you wanted to participate or quite areas if you preferred not to. Remone our cabana attendant was great. Restaurants were also great. Highly recommended.
Comment from Hotel Management
17 Nov 2024 by Social Media Manager , Hotel Management
Dear Michael, We are thrilled that you were able to spend some time with us, and that you thoroughly enjoyed your stay.We do hope to host you again for another beautiful experience. Warmest.
by A verified traveler from Columbus
Posted 15 Nov 2024
It was quiet - love that. The place was relaxing. The staff were very very very pleasant, helpful, and very fun to be around. We were upgraded to Breathless from Secrets, and it did NOT disappoint. If you do not want to leave the property, you really do not have to. I plan to go back, and this time, I am hoping to get the top package! From my thoughts, to my fingers, straight to the Lord's ears/ears 💕💖💛❤️
Comment from Hotel Management
15 Nov 2024 by Jodian Bucknor, Hotel Management
Dear Facey, Thank you for your wonderful and refreshing review. We are delighted you enjoyed every aspects whilst here and we are already looking forward to your return. Regards,
by A verified traveler
Posted 11 Nov 2024
The property was clean and well kept.The food options were excellent. Despite all the good things going for this resort, i must say my experience was negatively impacted by the fact that i was constantly given subpar service especially by the servers, maybe because they realized i was Jamaican they were reluctant to offer me the same courtesy i witness them giving to other non Jamaican guests. I get it, but its unacceptable as on my multiple trips back to Jamaica staying at different hotels this has been the worst service by far. Again nice property but ill be choosing a different hotel on my next visit, i am not spending my money to be treated as a second class citizen especially in my home country.
Comment from Hotel Management
11 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Odaine, Thank you for your recent review. We truly regret that you had an almost amazing stay which due to the level of service we failed to deliver. While an apology cannot to change your experience with us, we are sincerely sorry. We hope in the future if you ever consider to visit, by then we would have met your expectations. Regards,
by A verified traveler
Posted 8 Nov 2024
The staff was wonderful. The property was clean and there were a lot of activities. My stay was 10/30/24-11/3/24
Comment from Hotel Management
8 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Tionni, We are appreciative of your feedback of your recent stay with us. We love that our staff and property was appealing and enjoyable. We hope you will visit us again soon. Regards,
by A verified traveler
Posted 7 Nov 2024
Great place for our honeymoon
Comment from Hotel Management
8 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Brian, An hearty congratulations on your union. We are delighted you enjoyed your stay with us. We hope you will visit us soon. Regards,
