Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Rodney, Thank you for your rating. Truly appreciate it. Regards,
by A verified traveler
Posted 17 Nov 2024
My flights to Jamaica were cancelled due to snowstorms 1 day before my departure. The flight schedule would have gotten me to Jamaica a minimum of 30 hours later (once airports reopened). The hotel wouldn't acknowledge that I had no ability to get to the property for my first night (or maybe my 2nd night). I contacted their staff mote than 24 hours in advance of my check in Secrets requires 48 hours notice. That deadline was 24 hours before snowstorms even threatened my state. I understand that they can't always rebook rooms, but a partial refund could have kept a longtime customer.
IF YOU BOOK WITH THIS CHAIN BE SURE YOU BUY TRAVEL INSURANCE TO GET SOME OF YOUR MONEY BACK!
The property also had a staff walkout 2-days after I was in touch with their front desk. This also compromised their food and bell services for a day or two. I don't know if the property compensated guests for closing some restaurants or the lack of housekeeping and bell service. Other hotel chains in Jamaica had also had similar strikes over the past few weeks, so Secrets wasn't alone. But it seems both its staff and guests of this former AMResort had suffered under new management policies.
Comment from Hotel Management
18 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Pamela, We thank you for your recent feedback and we truly apologize for the inconveniences faced. While an apology cannot changed the experience, we hope this will not deter you in visiting us again. Regards,
by A verified traveler
Posted 16 Nov 2024
Beautiful resort and the staff was very nice. Staff had activities if you wanted to participate or quite areas if you preferred not to. Remone our cabana attendant was great. Restaurants were also great. Highly recommended.
Comment from Hotel Management
17 Nov 2024 by Social Media Manager , Hotel Management
Dear Michael, We are thrilled that you were able to spend some time with us, and that you thoroughly enjoyed your stay.We do hope to host you again for another beautiful experience. Warmest.
by A verified traveler from Columbus
Posted 15 Nov 2024
It was quiet - love that. The place was relaxing. The staff were very very very pleasant, helpful, and very fun to be around. We were upgraded to Breathless from Secrets, and it did NOT disappoint. If you do not want to leave the property, you really do not have to. I plan to go back, and this time, I am hoping to get the top package! From my thoughts, to my fingers, straight to the Lord's ears/ears 💕💖💛❤️
Comment from Hotel Management
15 Nov 2024 by Jodian Bucknor, Hotel Management
Dear Facey, Thank you for your wonderful and refreshing review. We are delighted you enjoyed every aspects whilst here and we are already looking forward to your return. Regards,
by A verified traveler
Posted 11 Nov 2024
The property was clean and well kept.The food options were excellent. Despite all the good things going for this resort, i must say my experience was negatively impacted by the fact that i was constantly given subpar service especially by the servers, maybe because they realized i was Jamaican they were reluctant to offer me the same courtesy i witness them giving to other non Jamaican guests. I get it, but its unacceptable as on my multiple trips back to Jamaica staying at different hotels this has been the worst service by far. Again nice property but ill be choosing a different hotel on my next visit, i am not spending my money to be treated as a second class citizen especially in my home country.
Comment from Hotel Management
11 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Odaine, Thank you for your recent review. We truly regret that you had an almost amazing stay which due to the level of service we failed to deliver. While an apology cannot to change your experience with us, we are sincerely sorry. We hope in the future if you ever consider to visit, by then we would have met your expectations. Regards,
by A verified traveler
Posted 8 Nov 2024
The staff was wonderful. The property was clean and there were a lot of activities. My stay was 10/30/24-11/3/24
Comment from Hotel Management
8 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Tionni, We are appreciative of your feedback of your recent stay with us. We love that our staff and property was appealing and enjoyable. We hope you will visit us again soon. Regards,
by A verified traveler
Posted 7 Nov 2024
Great place for our honeymoon
Comment from Hotel Management
8 Nov 2024 by Jodian Bucknor, Hotel Management
Hi Brian, An hearty congratulations on your union. We are delighted you enjoyed your stay with us. We hope you will visit us soon. Regards,
by A verified traveler
Posted 31 Oct 2024
Everything about this place was absolutely amazing…Definitely going back to visit
Comment from Hotel Management
31 Oct 2024 by Jodian Bucknor, Hotel Management
Hi Simone, Thank you for your refreshing review. We are elated that your stay was amazing and we are happy you will be visiting us again soon. Regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jodian Bucknor, Hotel Management
Hi Nancy, Thank you for your rating. We truly appreciate it. Regards,
by A verified traveler
Posted 30 Oct 2024
Nice property. But for it to be secerts and an all inclusive the service was pretty poor. The staff was more worried about tips than actual service ( and I was leaving good tips). If you’re young and want a nice party or entertainment vibe this is not the place. There was little pool entertainment and the main bar closes at 10pm. The check in and check out process was painful as it consists of 3 tables, so if your checking in you might be delayed because someone is checking out.
Comment from Hotel Management
31 Oct 2024 by Jodian Bucknor, Hotel Management
HI Jamaiah, Thank you for your feedback. We are disheartened to know you did not have the best experience while with us most recently. Thank you for highlighting the areas of opportunities.Regards,
