Ratings based on 16 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
4.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
This is not a hotel to stay in your first time in jamaica.... the room was clean and nice from the inside but the entire property from outside is
Comment from Hotel Management
25 Sep 2024 by Host, Hotel Management
Thank you Pastor for your comment, the information will be forwarded to property manager. I hope to see you soon
by A verified traveler
Posted 12 Aug 2024
Excellent and responsive host. The building interior is in great condition. Cozy and comfortable.
However the building exterior is in a dilapidated state. It is no fault of the host a the entire property is like this.
Securities were easy to deal with and approachable.
Comment from Hotel Management
17 Aug 2024 by Mitzie , Hotel Management
Greetings Nicolette, It was a pleasure to host you. Please come again soon . Thank you
by A verified traveler
Posted 25 Jul 2024 on Hotels
Excellent accommodations and assistance from the owner during check-in. The unit is ideal and looks exactly as depicted in photographs. The view is amazing, as the front windows overlook the pool and provides amazing views of the ocean. I would definitely recommend staying here if you are looking for peace and quiet in a beautifully-furnished unit that provides amazing ocean views.
Comment from Hotel Management
27 Jul 2024 by Seacastles Exclusive , Hotel Management
Greetings La Tanya,We thank you for your review. It was a pleasure to host you. Please come again and invite friends . Have a blessed day
by A verified traveler
Posted 12 May 2024
The ocean
Comment from Hotel Management
12 May 2024 by Seacastles Exclusive Vacation , Hotel Management
Greetings Amber. We are happy to have you and that you have a great time. Please come again for a longer stay.
by A verified traveler
Posted 12 Sep 2023
Danny was not a good communicator, needed more towels requested with no response. Roach in kitchen.
Comment from Hotel Management
12 Sep 2023 by Pauline , Hotel Management
This will be notified
by A verified traveler
Posted 3 Sep 2023
The property location was absolutely great, you are halfway between Montego Bay & Falmouth, which is great. This location we stayed at, we were there about 3 months earlier., this was not our first time staying there it was very nice. However, the only suggestions & recommendations I have for the host are the following:
1. If you have guest staying more than 5 - 7 days, you need to leave them more than only 1 set of towels & sheets. Both times we stayed for either 10 - 12 days and had no communications if we needed towels or sheets...
2. You need to get either the sink or the toilet thats leaking fixed, we had to spread a towel to soak up the water, (both upstairs & the washroom downstairs)
3. Your shower head upstairs just needs to be dipped in some CLR
(calcium cleaner) and the water force will be amazing. We were without water 1 night, during our stay, it was really hot, not sure if it was only our unit, or the entire Building, but we waited until hours into the morning to finally get a shower....thats Jamaica, its expected, better that, than no AC or electricity.
Overall, the stay was great, no-one to bother you, the convenience to come and go. I would for sure recomnend, this facility. They just need to revamp the entire establishment and face lift it though, because it is a beautiful place & location.
Comment from Hotel Management
4 Sep 2023 by Mitzie , Hotel Management
Greetings Cheril. Thank you for your suggestion and and been a return guest. I apologize un behalf of the staff for not leaving out adequate linings as fir the other stuff I will them taken care of so your next booking would be more comfortable. You have a blessed day .
by A verified traveler
Posted 31 Aug 2023
My family was trailed by hostile men that had access to the property from the beach . One specific individual pursue us onto the property while threatening us while we had my daughter Whois only 5 yrs old.
Comment from Hotel Management
31 Aug 2023 by Mitzie , Hotel Management
I am sorry to hear about this the security should have been informed and tge situation would have been delt with.
by A verified traveler
Posted 29 Aug 2023 on CheapTickets
This property needs a multi million renovation. Our room stunk like cigarette smoke, I found condoms in our room, the beach was littered with broken bottles and trash, we sat at the pool for HOURS and weren’t offered a drink once. I saw roaches nightly, the room was never cleaned. I have traveled the world and am accustomed to basic customs lacking but this place is a dump. The restaurant staff is a dumpster fire. Rude, closes whenever they want, lacks food, overcharges. Jamaica as a whole is the most overrated place we have ever been. But this resort is a disaster. Have fun in this floating cesspool they call an island, be prepared to tip every human you come in contact with, and hope you’re prepared to make best friends with your toilet.
Comment from Hotel Management
29 Aug 2023 by Mitzie , Hotel Management
I apologize for the Michelle experience while on Jamaica. Unfortunately for her everywhere she went while in Jamaica there's a problem. I shared her experience with my cleaning crew. My staff takes pride in their work
by A verified traveler
Posted 5 Jul 2023
by A verified traveler
needs tlc
Posted 29 Jun 2023 on HotelsCheck in was horrible. It seems that this is an airbnb, not an actual hotel. But there were no instructions to get the key. It was luck that one of the people knew who the owner may, and was able to call. if not, we would have not been able to get in. The place itself was ok. The property was nice at one time, but now it needs some TLC. there is a restuarant on the facility, the food is good, but without a car, you will not have many options
Comment from Hotel Management
29 Jun 2023 by Mitzie , Hotel Management
Thank you for the comments. I hope your next stay will be better
