Ratings based on 997 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
My concierge Melissa was the best. She made my stay at Iberostar worthwhile. Her great. Customer service and professionalism was top tier. My family had the most memorable moments on the beautiful beach. Jerk chicken was so delicious. Will definitely recommend’
by A verified traveler
Posted 19 Nov 2024
The food not too great. I just wish Jamaican people who know how to cook to make the food. It was not Jamaican food at all. Please hire a Jamaican chef to cook the food. That is not Jamaican food at all. Therefore I have to go to another hotel just to get the best Jamaican food. Please don’t pay for the full service $1200 I think because it’s not everyone gets the full service and they will not give you your money back.
Comment from Hotel Management
20 Nov 2024 by Quality Manager , Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We value your opinion and take all comments seriously as they help us improve our services. We are sorry to hear that the food did not meet your expectations during your stay.Our culinary team works hard to provide a diverse menu that caters to a wide range of tastes while including Jamaican-inspired dishes that showcase the flavours of this beautiful island. However, we will certainly take your feedback into account. It would be an honour to serve you again at one of our hotels around the world, until then we wish you all the best.Kind regards,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 18 Nov 2024
Great Resort. I stayed at the Adults only in October 2024 and Family Resort Waves in November 2024. Both sides had an amazing staff. The grounds were clean. They have a dive shop on site which is run by Dressel Divers and is excellent. I would recommend this property and would go back!
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
Dear John,We were thrilled to read your positive comments. We would love to welcome you back to our hotel in the future.Kind regards,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 17 Nov 2024
We are returning guests to this property. There is major renovation work underway. If you are travelling here I suggest ensuring your room is on the side of the property not under construction. Especially if you have children that require a daily nap. It is demolition work and is extremely loud during the day(jackhammers) Anyone with respiratory issues may also be affected by the over bearing smell of the fibreglass epoxy.
For returning guests the level of service and quality in staff and food and beverages has decreased significantly.
Never wrote a review for anything before, good or bad. We would have consistently given this resort 8/10 based on 10 return visits. We do not expect perfection by any means, nor would a few disappointing issues impact our overall experience. In saying that we would not recommend this property, clearly there are staff issues, the service staff was on strike our last day, other than a few stand out staff members the level of service was lacking in all areas. Very disappointing as we have always enjoyed our stays here and recommended this property many times.
Comment from Hotel Management
18 Nov 2024 by Quality Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback, especially as a loyal returning guest. We truly value your support and regret that your recent experience did not meet the standards you have come to expect and deserve.We apologise for the disruption caused by the renovation work during your stay. While these improvements are designed to enhance the guest experience in the long term, we understand how they may have impacted your comfort, we are doing our utmost to accomodate our guests as far away as possible and we regret that you did not recieve this impression.While it is disheartening to learn that your overall impression of our property has changed, we appreciate your observations. Your feedback serves as a vital tool in helping us identify where we need to improve. We sincerely hope we can regain your trust and welcome you back in the future to experience the enhancements we are working hard to implementWarm regards,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 14 Nov 2024
Awesome
Comment from Hotel Management
18 Nov 2024 by Quality Manager, Hotel Management
Dear Sherryann, Thank you for sharing such a positive review of your stay. We would be honored to have you back with us soon.Kind regards,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 12 Nov 2024
The staff were very nice and attentive, breakfast & Japanese Restaurant were good, but other food was just average. Bar facilities were great. Facilities were a little outdated but clean. The BAT family (about 10-15) right above our room entrance freaked me out and resorted in a room change, I was never the same after that and it put a damper on the next 2 nights. I would never go to this resort again.
Comment from Hotel Management
18 Nov 2024 by Quality Manager, Hotel Management
Dear Marian,Thank you for sharing your experience with us. We are pleased to hear that you appreciated the attentiveness of our staff and enjoyed some of our dining options and bar facilities.Regarding your comments about the bats, we sincerely apologise for any discomfort this caused during your stay. In tropical climates, it is sometimes challenging to avoid wildlife entirely. However, as you mention, we are pleased that we could take immediate action to address your concern to ensure your comfort. We regret that this situation affected your experience negatively.Your feedback about the facilities and other aspects of your stay is valuable to us as we strive to continuously improve. We hope you may reconsider and give us another opportunity to provide you with a perfect visit in the future.Sincerely,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Staff were friendly and responsive.
Bath in the room needs upgrading.
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
Dear Kerry,It has been a pleasure serving you, and we appreciate your kind words. Your constructive feedback will be shared with the relevant departments for further consideration. We hope to have the opportunity to exceed your expectations on your next visit.Best regards,Iberostar Waves Rose Hall Beach
by A verified traveler
Posted 7 Nov 2024
The food was good different varieties of breakfast lunch and dinner. Amazing restaurants in the hotel staff polite attentive,pool was amazing. Beach was amazing. I saw a lot of bad reviews, but I went on my instinct and had to see for myself and of course never go by bad reviews. You have to go in person and have your own review of things which was all great for my six days.
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
Dear Yvonne,Your kind words are much appreciated. We are delighted to hear that you enjoyed your stay and hope to have the pleasure of your company again soon.Kind regards,Iberostar Waves Rose Hall Beach
