Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Great resort for families.
by A verified traveler
Posted 18 Jan 2025
It was a nice place. Clean and a lot of dining options/alcohol to drink
by A verified traveler
Posted 17 Jan 2025
Iberostar resort is beautiful in every way. The people are the friendliest always willing to cater to your every need. The food was ok, I liked the buffet better than some of the restaurants. Had a wonderful time and would definitely return.
Comment from Hotel Management
20 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Paul,We appreciate this positive review.It would be wonderful to have the pleasure of your company again, soon. Kind regards,Online Reputation ManagerIberostar Selection Rose Hall Suites
by A verified traveler
Posted 13 Jan 2025
Bug found at restaurants. Resort tried to make amends but the offer was non-existent. Bottles and cups smells like icecream. Beach was rocky and dirty at times. Locals on the shore selling weed all the time. Food quality was not great. Staff Orlando at the front desk was welcoming, while servers in the restaurants looked tired and uninterested all the time. SPA and drinks were average. Overall, you can def find better AI elsewhere.
Comment from Hotel Management
14 Jan 2025 by Online Reputation Manager, Hotel Management
Daer Terry,We deeply regret the impression you received during your stay. Your feedback is invaluable, and we will share it with our team to address the concerns you mentioned. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Online Reputation ManagerIberostar Selection Rose Hall
by A verified traveler
Posted 12 Jan 2025
cool
Comment from Hotel Management
14 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Elayna,Thank you for sharing this review.Kind regards,Online Reputation ManagerIberostar Selection Rose Hall Suites
by A verified traveler
Posted 11 Jan 2025
The place was completely empty and felt abandoned we arrived on a Saturday afternoon and spent half the day checking in because of your booking discrepancies. They had there buffet closed on a Saturday night at 7pm and we were left to eat at a snack bar on our first night
Comment from Hotel Management
14 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Joseph,We sincerely regret the impression you received during your stay. Your feedback is important to us, and we will review the concerns mentioned to improve our services. We hope to have the chance to provide you with a better experience in the future.Online Reputation ManagerIberostar Selection Rose Hall
by A verified traveler
Posted 8 Jan 2025
Our stay at Iberostar Rose Hall Suites during December holidays was nothing short of exceptional! The rooms were spacious, well-maintained, and provided a comfortable retreat after long days of fun. The entire resort was clean and beautifully kept, making it a pleasure to explore.
The buffet was outstanding, offering a wide variety of dishes to cater to all tastes. A special highlight was the care they took in accommodating the Indian vegetarian members of our group for the Christmas dinner—truly going above and beyond to make everyone feel welcome and included.
Having access to the Rose Hall Beach was a delightful bonus, and the availability of Indian food at the Rose Hall Beach buffet was a game-changer for us. The serene, calm waters of the Caribbean Sea added to the overall relaxation and enjoyment.
One of the standout experiences was dining at the Japanese live cooking restaurant—entertaining and delicious! The staff throughout the resort were incredibly friendly and always willing to assist, enhancing our experience even further.
Iberostar Rose Hall Suites is a perfect blend of luxury, hospitality, and culinary delights. Highly recommended for a memorable vacation in Montego Bay!
Comment from Hotel Management
14 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Guest,Thank you for sharing such a glowing review. We are delighted to know that your experience during the December holidays was exceptional and that you enjoyed everything from the spacious rooms to the beautiful resort grounds.We look forward to welcoming you back for another memorable vacation.Warm regards,Online Reputation ManagerIberostar Selection Rose Hall Suites
by A verified traveler
Posted 2 Jan 2025
Large property well maintained with good food and great staff.
Comment from Hotel Management
7 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Gil,We truly appreciate your positive feedback. It would be a pleasure to host you again in the near future.Kind regards,Online Reputation ManagerIberostar Selection Rose Hall Suites
by A verified traveler
Posted 1 Jan 2025
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by A verified traveler
Posted 1 Jan 2025
This was one of our best hotel stays. We had a great time relaxing and celebrating Christmas. The food was amazing and the staff and customer experience was fantastic.
Comment from Hotel Management
3 Jan 2025 by Online Reputation Manager, Hotel Management
Dear Guest,Thank you for your kind words. We look forward to hosting you again soon.Kind regards,Online Reputation ManagerIberostar Selection Rose Hall Suites
