Ratings based on 4,216 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Property was nice just wish the had shuttle service to the airport
by A verified traveler
Posted 20 Nov 2024
Staff was friendly and always helpful. Our toilet got clogged and within seconds they were there to fix it.
Food was good, we missed out reservations twice due to excursions running later than excepted so they didn’t take us so I don’t know how the real restaurant food was but the buffet was pleasant.
Bartenders were on point fast and friendly especially Kevin.
Spa services were great a bit pricey but I did get two massages.
I guess the only downside was the excursion we took that were separate from the resort were so far and sitting for 3 hours for a bus ride one way I rather do the excursion with the hotel
We did two and they were amazing and inside the resort.
by A verified traveler
Posted 20 Nov 2024
No elevatorin our building, no food in resirt after 10pm. Unless you leave resort. I would not recommend
by A verified traveler
Posted 20 Nov 2024
The entertainment,
by A verified traveler
Posted 20 Nov 2024
Everything was fantastic my husband and I enjoyed our stay the only thing I will say is that I wish there were more Jamaican cuisine options
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
It's very comfortable and the staff are very hospitable.
by A verified traveler
Posted 19 Nov 2024
Awesome resort!
by A verified traveler
Posted 19 Nov 2024
I was looking forward to the water slides that were heavily promoted on the website but wasn’t in operation for my entire stay.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Montego Bay, Hotel Management
Dear Hector,Thank you very much for staying with us, we really appreciate you took the time to write your evaluation.Our guests’ opinions are important, since they help us improve our services.As we strongly believe that our guests come first, we are sorry to read that we did not get everything right. We will take your feedback into consideration, please accept our apologies, , our maintenance team makes every effort to ensure that our hotel is always in the best possible condition. We are sorry we could not fix it fast enough.Hoping to serve you again.Best Regards,Hotel Riu Montego BayOnline Reputation Manager
