Ratings based on 2,617 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I had an oceanfront room and the view was amazing. The staff was very nice and the food was delicious. I definitely will be back❤️
Comment from Hotel Management
20 Nov 2024 by SL, Hotel Management
Dear Teania,Thank you for your kind words! We are delighted to hear that your stay exceeded your expectations and that you had such a wonderful time. It is our pleasure to know that we were able to provide you with an experience that left you with great memories.We can’t wait to welcome you back for another exceptional stay!Best regards,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 20 Nov 2024
As soon as we arrived, we were given the wrong room. It took almost 2 hours to check in. Throughout our stay, the access cards to the rooms were demagnetized and we had to go to the reception each time about (7 minutes from the room). The rooms were not clean properly: dirt on the wall, mold, stains, etc. The food was not good it was always the same things at the buffet and the à la carte restaurants, I did not find them.
Comment from Hotel Management
20 Nov 2024 by SL, Hotel Management
Dear Kerene,Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations. Please be assured that your comments have been taken into account and are being reviewed to continue improving our services.At Catalonia, we strive to offer our guests a unique experience, and your feedback helps us identify key areas where we can improve. We regret any inconvenience you have experienced and sincerely appreciate your feedback, which is valuable to continue exceeding our visitors' expectations.We look forward to the opportunity to welcome you again and provide you with an improved experience.Sincerely,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 20 Nov 2024
Perfect stay affordable as well
Comment from Hotel Management
20 Nov 2024 by SL, Hotel Management
Dear Ashley,Thank you for your amazing feedback! We are thrilled to know that you enjoyed your stay with us and that we were able to meet all your expectations. Your satisfaction is our primary goal, and we’re so glad we could contribute to making your time here special.We look forward to welcoming you back for another fantastic experience in the future.Best regards,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 19 Nov 2024
Great resort I loved it
Comment from Hotel Management
19 Nov 2024 by SL, Hotel Management
Dear Giavanna,Thank you so much for your kind words! We are delighted to hear that you loved your experience at our resort.We look forward to welcoming you back for another great stay.Warm regards,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 18 Nov 2024
Loved my stay recommend jerk pork
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by SL, Hotel Management
Dear Errol,Thank you very much for your excellent rating. We are delighted to hear that you had such a wonderful experience. We look forward to welcoming you back in the future.Best regards,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 17 Nov 2024
I did not like bathing in the cold water and the refrigerator was empty .
No drinking water or juice provided.
Also the juices were not natural too much artificial juices and flavours
Comment from Hotel Management
18 Nov 2024 by SL, Hotel Management
Dear Glen,We appreciate you taking the time to share your feedback with us. We regret that certain aspects of your stay did not meet your expectations.Your comments are important to us and will be carefully considered as we continue working to improve our guests' experiences. We are committed to making adjustments based on your input to ensure a more satisfying stay on your next visit.We look forward to the opportunity to welcome you again and provide you with an even more enjoyable experience.Sincerely,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 17 Nov 2024
Having stayed at the location before under the previous name of Holiday Inn I was aware of what to expect however last time we were located in building 1 this time we were in building 5.
The room we stayed in however needed much improvement - panel on the bottom of the door I'm assuming was for extra protection against fire in the corridor was coming away from the door;
The main room light was not working properly and flickered continuous (this would be dangerous for someone with epilepsy as it could trigger an episode);
The bathroom door did not close and one handle was loosely fitted with a screw to long for the job;
Guest laundry facilities - 1 washer in building 5 and 1 washer and 1 dryer near building 1 - seems a little inadequate.
I cannot fault the courteousness and pleasantness of all the staff in all areas of the complex - from checkin staff, to hospitality, housekeeping and groundsmen all were friendly and polite, and when an altercation between guests arose it was reassuring that security staff were quick to respond.
I know that with any transition things can take time but with the exception of the laundry services I would expect that rooms should be checked prior to allocation
I am hopeful that things will be greatly improved by my next visit
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by SL, Hotel Management
Dear Tashema,We are sorry that your stay was not satisfactory.We invite you to contact us directly to delve deeper into your experiences and to address your concerns appropriately.Sincerely,Social Listening ExecutiveCatalonia Montego Bay
by A verified traveler
Posted 16 Nov 2024
The hotel is a good choice for family as well as adults. They have an adult section separate from the rest of the property. The food was okay. The jerk hut though was everything, it was perfect every day. There’s no room service or anything to drink in the fridge but you can bring your drinks to your room and put in the fridge. The beach is private and the views are immaculate. Security was definitely there and made the guest feel safe no matter the time. The hotel itself does need a little upkeep but the staff makes up for it. They are so accommodating and welcoming. Only downside is the bathroom, my family and I were not a fan of it. It definitely needs renovation!
Comment from Hotel Management
18 Nov 2024 by SL, Hotel Management
Dear Venecia,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our location and the views, as well as the security and the attentive service provided by our staff, who work hard to ensure the best possible experience.We regret that some aspects of your stay did not meet your expectations, particularly regarding the condition of certain facilities and the services provided. Please rest assured that we value your comments and will share them with the relevant departments to continue improving.We appreciate your time and your valuable insights, and we hope to have the opportunity to welcome you again in the future for an even more satisfying experience.Sincerely,Social Listening ExecutiveCatalonia Montego Bay
