Ratings based on 1,968 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
There was no hot water in room 292 during our stay. Had to take cold showers
Comment from Hotel Management
21 Dec 2024 by Shenell S, Hotel Management
Dear Jayson,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the lack of hot water in your room during your stay. This is certainly not the experience we want our guests to have, and we deeply regret that this impacted your time with us.Please know that your concerns have been shared with our team to ensure this issue is resolved promptly and does not affect future guests.We value your feedback and hope to have the opportunity to provide you with a much more comfortable and enjoyable stay in the future. Best wishes,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Shenell S, Hotel Management
Dear Shannon,Thank you for taking the time to share your feedback with us. We are absolutely thrilled to hear that your experience at our resort was nothing short of 5-star excellence! Our team takes great pride in providing exceptional service and ensuring that all our guests feel pampered and well taken care of. It's wonderful to know that Hilton Rose Hall exceeded your expectations. We believe that every aspect of a guest's stay should be memorable and outstanding, and we are delighted that we were able to deliver on that promise during your time with us. We truly value your feedback and hope to have the pleasure of welcoming you back for another exceptional experience in the future. Best wishes,
by A verified traveler
Posted 19 Dec 2024
Not much. I felt they were catering to the privileged class.
Comment from Hotel Management
20 Dec 2024 by Shenell S, Hotel Management
Dear Camille, Thank you for taking the time to share your feedback and for allowing us to host you. We’re truly sorry to hear that you felt your experience did not meet your expectations. Our goal is to provide a welcoming and inclusive environment for all our guests, and it’s disappointing to learn that you felt otherwise.We would appreciate the opportunity to understand more about your experience so we can address your concerns and improve. Your input is invaluable in helping us better serve all our guests.Thank you again for sharing your thoughts, and we hope to have the chance to welcome you back for a positively renewed experience. Best wishes,
by A verified traveler
Posted 19 Dec 2024
Hotel was old and washrooms near the restaurant and pool were really dirty. Everything else was good.
Comment from Hotel Management
20 Dec 2024 by Shenell S, Hotel Management
Dear Mahya,Thank you for sharing your feedback and for allowing us to host you. We’re delighted to hear that you enjoyed most aspects of your stay, but we’re sorry to learn that the cleanliness of the washrooms near the restaurant and pool did not meet your expectations.Maintaining cleanliness in all areas of our property is a top priority, and your comments have been shared with our team to ensure immediate attention is given to these areas.Your input helps us improve, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best wishes,
by A verified traveler
Posted 18 Dec 2024
The manager, Dennis, went about be and beyond! He made us feel not only like VIP, but also like family.
He and a few other really outstanding staff including our housekeeper, quiet pool waitress (Angela white), made the stay extraordinary!
Comment from Hotel Management
20 Dec 2024 by Shenell S, Hotel Management
Dear Chrishena,Thank you for taking the time to share your feedback with us. We are absolutely thrilled to hear that your experience at our resort was nothing short of 5-star excellence! Our team takes great pride in providing exceptional service and ensuring that all our guests feel pampered and well taken care of. It's wonderful to know that Hilton Rose Hall exceeded your expectations especially the service from Dennis and Angella. We believe that every aspect of a guest's stay should be memorable and outstanding, and we are delighted that we were able to deliver on that promise during your time with us. We truly value your feedback and hope to have the pleasure of welcoming you back for another exceptional experience in the future. Best wishes,
by A verified traveler
Posted 18 Dec 2024
Dirty and rude staff. Worst Hilton I ever been to.
Comment from Hotel Management
20 Dec 2024 by Shenell S, Hotel Management
Dear Sam,Thank you for your feedback and for allowing us to host you. We are truly disheartened to hear that your experience fell far below your expectations and our usual standards. Cleanliness and friendly service are top priorities for us, and we sincerely apologize that we failed to deliver on both during your stay.Please note that any negative attitude displayed by our staff is not our standards and is not a true reflection of our brand. We are grateful that you have brought this to our attention. We are always seeking ways to improve the service we offer, and your review will gear us in the right direction. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve and we hope you will consider staying with us in the future.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Shenell S, Hotel Management
Dear Aynessa,Thank you for your feedback and for allowing us to host you. We’re happy to hear that you had a positive experience overall. We always strive to improve, so if there's anything specific, you'd like to share or suggestions for us, we'd love to hear them.Thank you again and we do hope to host you again for an even better experience.Best wishes,
by A verified traveler
Posted 17 Dec 2024
Had an amazing time with my friends for my 25th birthday!
Comment from Hotel Management
17 Dec 2024 by Shenell S, Hotel Management
Dear Brigitte,Thank you for taking the time to share your feedback and for celebrating your birthday with us. We are absolutely thrilled to hear that your experience at our resort was nothing short of 5-star excellence! Our team takes great pride in providing exceptional service and ensuring that all our guests feel pampered and well taken care of. It's wonderful to know that your experience exceeded your expectations. We believe that every aspect of a guest's stay should be memorable and outstanding, and we are delighted that we were able to deliver on that promise during your time with us. We truly value your feedback and hope to have the pleasure of welcoming you back for another exceptional experience in the future. Best wishes,
by A verified traveler
Posted 16 Dec 2024
I dint like the services it was awful, the checking time was terrible it was for 3 pm and the room weren’t ready not until 5 pm
Comment from Hotel Management
17 Dec 2024 by Shenell S, Hotel Management
Dear Joselin,Thank you for sharing your feedback. We sincerely apologize for the delay in your check-in time. We understand how frustrating it must have been to wait for your room, especially after the anticipated check-in time of 3 pm. This is not the level of service we aim to provide, and we are working with our team to ensure that rooms are ready as scheduled in the future.Thank you again for your feedback, and we hope to have the chance to provide you with a more pleasant stay in the future.Best wishes,
