Ratings based on 139 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Pleasant littl ehotel in a veryhandy location
Posted 30 Apr 2024 on HotelsWe were greeted by a very helpful and polite chap who spoke exceLlent English and he happily talked us through the features available in the hotel and the town. He made several great restaurant recommendations. The breakfast was fresh, plentiful and pleasnatly served. The bed wsn't the comfiest, but not too bad. The location is very handy too. The free parking 5 minutes walk away wa easy and convenient to. Not a lot open on a Monday night so the local cafe was the only real option, but that was fine.Small quiet hotel with friendly happy staff. What more do you want?
Comment from Hotel Management
19 Jun 2024 by CB, Hotel Management
Thank you so much for your perfect score and detailed feedback. We're delighted to hear that Carlo, the owner of the hotel, made your stay pleasant and memorable with his helpfulness and excellent English skills. It's great to know that you enjoyed his recommendations for local restaurants and found our breakfast fresh, plentiful, and pleasantly served.We appreciate your feedback about the bed comfort and the convenience of our handy location, including the free parking nearby. We understand your observations about the limited options on a Monday night and are glad that you found the local café satisfactory.Our team takes pride in providing a small, quiet hotel experience with friendly and happy staff. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler from West Kelowna
Posted 27 Apr 2024
The room was smartly designed , lots of space in bedroom and bathroom
Very good breakfast and friendly staff
Comment from Hotel Management
19 Jun 2024 by CB, Hotel Management
Thank you for your perfect score and kind words. We're delighted to hear that you enjoyed the smart design of your room, with plenty of space in both the bedroom and bathroom. It's wonderful that you found our breakfast very good and our staff friendly.Ensuring a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that you had such a positive stay with us.We look forward to welcoming you back for another excellent experience in the future.
by A verified traveler
Perfect location
Posted 5 Oct 2023 on HotelsVery clean and comfortable hotel. Rooms are cleaned every day, Free filtered cold water you can fill in glass bottles anytime which is very handy when its hot outside. Location is perfect if you want to travel to Pisa or Florence by train. Train station is less than 10 min walk. Many caffes and restaurants close by. 5 min walk to all the shops , amenities and places to see. Definitely recommend it.
by A verified traveler
Top class hotel and great value
Posted 19 Sep 2023 on HotelsStayed for 2 nights. Hotel was immaculately clean. Staff were so friendly and helpful. Room and bathroom were extremely spacious. Excellent breakfast. Would highly recommend and also great value.
by A verified traveler
Posted 4 Sep 2023
It wasn't as explained on the website. They didn't had any coffee in the room and its not located in Florence and had to travel one hour to get to the Florence city centre. Limited sitting and dining area and it looked like a carehome it was also so boring. Never go there again.
Comment from Hotel Management
4 Sep 2023 by Carlo Owner, Hotel Management
Dear Niufar, we do not understand your complaints, although we want to understand to improve our service. You say that we are not in the center of Florence; obviously we are in Montecatini Terme, a famous spa town just 40 minutes by car from Florence. We have never quoted that we are located in Florence city; we are in the heart of Tuscany near Florence, Pisa and Lucca. You wrote that there is no coffee in the room: in fact, you can find coffee during breakfast or, during the day, in our bar with self-service mode. In the room we give a selection of teas and herbal teas. Then you talk about boring place: we are a boutique hotel, an art hotel not a tourist village. We are sorry that we did not meet your expectations, but perhaps you were very distracted in your choice, so much so that you arrived the day after your check-in date without notifying us and so much so that you chose the wrong city to stay
by A verified traveler
Posted 1 Aug 2023
We missed our train and arrived at 1am :( Being as very small hotel, the reception closes around 930pm unless you get in touch with theanager to arrange a late check in. Well, we were greeted at 1am and it was smooth from that moment until check out two days later very cosy and nice hotel, and breakfast, which was included , was delightful, just as the person who served us. Located close to shops and restaurants, which was very convenient. I recommend 100 times for your stay 9j Montecatini Tempe. Thanks again!!!
Comment from Hotel Management
17 Aug 2023 by CB, Hotel Management
Dear Steve,Thank you for taking the time to share your experience with us. We understand that travel plans can sometimes be unpredictable, and we're glad we could accommodate your late check-in at 1am. It's wonderful to know that the process was smooth and that you found our hotel cozy and nice throughout your stay.We're delighted that you enjoyed the delightful breakfast, as well as the service provided by our staff member. Your recommendation means a lot to us, and we're pleased that our convenient location near shops and restaurants added to the convenience of your stay.Thank you once again for choosing to stay with us and for your kind words. We appreciate your recommendation and hope to have the pleasure of welcoming you back to SmArt Hotel Bartolini in the future.Warm regards,Carlo and the SmArt Hotel Bartolini Team
by A verified traveler
Good value hotel.
Posted 5 Jun 2023 on HotelsWell located near the centre of the city, with free car parking in a public car park 5 minutes away.
The owner was very nice and helpful. There's an honesty bar and a few tables and chairs outside if you want to sit and watch the world go by.
We paid a little extra for a small suite and felt it was worth it for the additional space.
Breakfast was good continental fare with nice coffee.
Overall good value for money.
Comment from Hotel Management
17 Jul 2023 by CB, Hotel Management
Thank you for your kind review of Smart Hotel Bartolini. We are delighted to hear that you had a pleasant stay with us.Our hotel takes pride in its excellent location, close to the city center, and we're glad you found it convenient. The complimentary car parking in the nearby public car park is an added convenience for our guests.It warms our hearts to know that you found our owner to be accommodating and helpful during your time here. We strive to provide a welcoming atmosphere and ensure our guests' needs are met.We are pleased that you enjoyed our honesty bar and the outdoor seating area, allowing you to relax and observe the world passing by.Opting for our small suite is indeed a great choice, as it provides extra space for a more comfortable stay. We aim to offer a good balance of value and comfort to all our guests.Additionally, we are glad you appreciated our continental breakfast and the quality of our coffee. Breakfast is an essential part of the day, and we want to make sure our guests start their mornings on a positive note.Thank you for acknowledging our hotel as a good value for money. We appreciate your recommendation and hope to welcome you back to Smart Hotel Bartolini on future visits to the city.Best regards,STAFF
by A verified traveler
Posted 17 May 2023 on Hotels
by A verified traveler
Superb Accommodation
Posted 26 Apr 2023 on HotelsStay here and it will make your holiday! This is by far the best hotel we have stayed at during a month's tour. Carlo is an excellent host and really goes the extra mile to make your stay an enjoyable experience. Top quality accommodation at a great price, very comfortable bed and great location. A fantastic breakfast was included with an excellent selection - freshly cooked and baked by the friendly and helpful Barbara. Very highly recommended.
by A verified traveler
Posted 23 Jun 2022
A wonderful Michelin listed hotel located in a central location in beautiful Montecatini Terme. I’d rate it as a affordable high quality boutique hotel. Carlo and his wonderful team see to your every need. Wonderful breakfast prepared to your order and served with the sweetest smile every day. A perfect way to start a great day. They are there to help their guests with anything from booking tours to printing train schedules, restaurants etc…it felt like home away from home. The hotel is very clean. Rooms were big enough with spacious bathroom and great shower. Filtered water offered in lobby area along with precleand glass bottles, a very helpful service you’d come to appreciate as a tourist. I highly recommend this hotel and will definitely go back every time I go to my favorite town of Montecatini Terme.
