Ratings based on 291 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
We paid in full for a reservation for two rooms 5 months before our arrival on October 11. We booked through Expedia. The day before our arrival, we were able to check in online for one room. The hotel did not send a link for the second room. We called the hotel. They said not to worry and that it would take five minutes to check in for the second room when we arrived. When we arrived on October 11, we were told that the hotel had overbooked. We were taken to another hotel that they said was comparable, but was not. It turned out that there was a large city outdoor event taking place on the evening of October 11 (with many people) and there was a major regional bike racing event the following day. At the present time, the hotel has now given three completely different reasons for not having our fully paid rooms available. We chose this hotel for very specific reasons. I would never do business with this hotel again. I believe their initial excuse that they overbooked was true - they "overbooked" with people that paid higher rates than what we had paid through Expedia. (We went online on the evening of October 11 and checked for "availability" for the the days following October 11. For a few days, the hotel's website stated that the hotel had rooms available but it was not accepting reservations through Expedia.) I am also very disappointed with Expedia because its telephone representative was of no help when contacted on October 11.
by A verified traveler from Billericay
Posted 6 Sep 2024
Excellent location and service throughout our stay. The rooms are a little tired and could do with an update but the hotel is clean and well kept and we had a Wonderful stay….
by A verified traveler from san antonio
Posted 4 Sep 2024
My room looked very dated like 1960s. The door used a old-school key with chain which you had to lock the door from the inside once closed, you also had to turn the key in every time you left the hotel. If you stay on the second floor in the back, all you hear is construction going on from morning until late afternoon. Hotel Location was ok.
by A verified traveler
Great 1 night stay
Posted 23 Jul 2024 on HotelsLovely hotel, would recommend
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Go ahead! Book it!
Posted 14 Jul 2024 on HotelsGreat hotel with a Michelin restaurant in a very walkable location! Friendly, helpful staff! I just stayed here for a full week and by the end of my stay the staff felt like old friends.
Breakfast is a large spread including everything you could want. Hotel is quiet, elegant and reasonably priced. I would definitely stay here again. Highly recommended!
by A verified traveler
Posted 10 Jul 2024
Lovely hotel. Staff friendly. Breakfast great. Location excellent , 5 mins walk to main train station. Rooms a bit tired and could do with redecorating.
by A verified traveler from Duarte
Posted 9 Jul 2024
We loved the location, our room, breakfast, front office staff.
by A verified traveler
Posted 5 Jul 2024
Beautiful , elegant , peaceful interesting and trains to many areas of interest and beauty
by A verified traveler
Posted 24 Jun 2024
Classic Italian hotel with friendly staff and well situated in the centre. Good value for money.
Comment from Hotel Management
4 Jul 2024 by Ercolini E Savi, Hotel Management
"Thank you for your kind review. We are glad you enjoyed your stay with us. Hope to welcome you back soon. Grazie!"
