Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Upon arrival, we had a pleasant checkin. Our Queen room on the 4th floor and was nicely presented and comfortable. We had all our meals in the dining room and were very pleased with the selection and excellence in service. We used the gym and pool which met our expectations. The nicely kept grounds go on and on and we enjoyed our outings each day.
Comment from Hotel Management
2 Nov 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Christine,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your stay and found comfort in your room, as well as pleasure in our dining options and facilities. It’s wonderful to know that our grounds and amenities added to the enjoyment of your visit.We look forward to welcoming you back for another memorable stay.Warm regards,
by A verified traveler
Posted 29 Oct 2024
Architecture
Comment from Hotel Management
2 Nov 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Frances,Thank you for your wonderful rating! We’re thrilled to know that you appreciated the architecture of our property. The unique design of Fairmont Le Château Montebello is something we’re very proud of, and it’s always a pleasure to hear it admired.We hope to welcome you back soon for another memorable experience.Warm regards,
by A verified traveler
Posted 28 Oct 2024
Beautiful walk along the Ottawa river. We loved the pool but could have used some submerged stairs to help my 85 year old mother into the pool
Comment from Hotel Management
2 Nov 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear J. Susanne,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beautiful walk along the Ottawa River and had a great time at our pool. We appreciate your suggestion regarding submerged stairs for easier access and will certainly take it into consideration to enhance our guests' experience.We hope to welcome you and your family back for another memorable stay.Warm regards,
by A verified traveler
Posted 26 Oct 2024
Beautiful fall colours around the property
Comment from Hotel Management
26 Oct 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Dante,Thank you for the wonderful rating! We're thrilled that you enjoyed the beautiful fall colors around our property. This season truly adds a magical touch to the surroundings, and we’re glad it made your stay even more special.We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 25 Oct 2024
It was great. Surprisingly no on the house coffee in the lobby that I could see.
Comment from Hotel Management
26 Oct 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Jeff,Thank you for your excellent rating and for sharing your feedback! We’re delighted that you enjoyed your stay. We appreciate your comment regarding coffee in the lobby and will consider your suggestion as we continually strive to enhance our guests' experience.We look forward to welcoming you back for another great stay!Warm regards,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Thomas - Gérant de l'Expérience Client , Hotel Management
Cher Adam,Merci beaucoup pour cette note parfaite ! Nous sommes ravis de savoir que votre séjour au Fairmont Le Château Montebello a été pleinement satisfaisant. C'est un plaisir pour notre équipe de contribuer à de si beaux moments pour nos invités.Au plaisir de vous accueillir à nouveau pour une autre expérience mémorable.Cordialement,
by A verified traveler
Posted 23 Oct 2024
Gorgeous and unique hotel in the most fabulous way. Tradtional Quebec from an era long past preserved and vibrant and embracing the Outaouais region.
Comment from Hotel Management
26 Oct 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear James,Thank you for your wonderful review! We’re delighted that you enjoyed the unique charm and historic ambiance of our hotel. It’s a pleasure to share the rich heritage of traditional Quebec and the Outaouais region with guests like you.We look forward to welcoming you back for more memorable experiences in the future.Warm regards,
by A verified traveler from Chateauguay
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Thomas - Gérant de l'Expérience Client , Hotel Management
Chère Marie-Claude,Merci beaucoup pour cette excellente note ! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. C’est toujours un plaisir de savoir que nos clients repartent pleinement satisfaits.Nous espérons vous accueillir de nouveau très bientôt pour un autre séjour mémorable.Cordialement,
by A verified traveler
Posted 18 Oct 2024
Room was small, outdated with minimal storage and hvac system that could not be regulated to required temperature
Comment from Hotel Management
19 Oct 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Frederick,Thank you for taking the time to share your feedback. We’re sorry to hear that the size and condition of the room, as well as the HVAC system, did not meet your expectations. Please know that your comments are important to us and will be shared with our team as we continue to work on improving our accommodations and guest comfort.We hope to have the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 17 Oct 2024
See above
Comment from Hotel Management
19 Oct 2024 by Thomas - Guest Experience Manager , Hotel Management
Dear Terence,Thank you for your 5-star review! We’re glad to see that you had an excellent experience during your stay at Fairmont Le Château Montebello. We look forward to welcoming you back for another fantastic visit!Sincerely,
