Ratings based on 461 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
People were nice, but …Was dirty and gross feeling. Pealing paint on tile in shower, hair on bathroom floor, carpet gross, saw a cockroach on window sill inside our room in the morning!! Ewwww…
Somehow I thought Wyndham meant clean and better quality…BIG mistake!
by A verified traveler
Posted 15 Feb 2020 on Hotels
by A verified traveler
Posted 24 Nov 2019
The breakfast was good, and the room was clean.
The staff was not as welcoming.on check-in as other places.
by A verified traveler
Posted 12 Nov 2019 on Hotels
by A verified traveler
Posted 11 Nov 2019 on Hotels
Night manager very rude and uncaring about problems. Her answer was go to another hotel and lose my nonrefudable paid room.
by A verified traveler
Posted 8 Nov 2019 on Orbitz
Location was convenient to the venue however if the two rooms our party rented, this one was the only one worth the rate we paid. The other $200 room, y’all should be embarrassed to charge those exorbitant fees for such a meager room. Shame on you for price gouging because of supply & demand.
by A verified traveler from Fort Collins
Posted 5 Nov 2019
We came out to Tennessee to see STS9 at the caverns. When we were checking in a very nice worker, named Happy let us have a conjoined room with our friends. That made us very Happy to say the least :) thanks so much for your great service Happy!
by A verified traveler
Posted 27 Oct 2019 on Hotels
Went ro check
by A verified traveler
Disappointed
Posted 26 Oct 2019 on HotelsI never stayed at this hotel, I booked this hotel by accident, thinking it was the Smokehouse Lodge. I called the hotel and even had Hotel.com call to see if I could get a refund, or a voucher for a one night stay,I know it was my fault in doing this booking, but i would think the hotel would have accommodated my request with a good customer relations, but i was wrong they wouldnt give me either. After reading the reviews about this place, i wouldnt want to stay there anyway. Shame on hotels.com for having this dump on its list. And shame on this dump for not having better customer relations... I highly reccommend staying at the Smokehouse Lodge, stay clear from this place as they dont seem to care about the clients. And even tho this hotel is independently owned i would never stay at this chain of hotels ever because of how they handled this situation..
by A verified traveler
Posted 21 Oct 2019 on Hotels
