Ratings based on 461 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Guest Relations Management, Hotel Management
Hi Jeff! We are thrilled to receive your perfect 5 out of 5 rating! It’s wonderful to know that you had a great experience during your stay. Your positive feedback is very rewarding for our team.We hope to have the pleasure of hosting you again soon. Thank you for choosing us and for your kind words.
by A verified traveler
Posted 22 Jun 2024
Fine
Comment from Hotel Management
23 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Shane,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Jun 2024
I highly recommend this property.
Comment from Hotel Management
24 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Kenneth,We're thrilled to hear that you enjoyed your stay at our property! Providing a pleasant experience for our guests is our top priority, and it's gratifying to know that we met your expectations. Our team works diligently to maintain high standards of cleanliness and comfort throughout the hotel. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Guest Relations Management, Hotel Management
Hi Vonda! Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a superior guest experience, and we regret that we fell short during your stay. Your comments are valuable to us as we continuously work to improve. We hope you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear JanetWe at the RED ROOF INN MONTEAGLE - I-24 are appreciative of your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof. your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jun 2024
We were only in town for one night but the hotel was in a good location. Staff was very friendly and kind.
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Hi Diana! We're thrilled to hear that you had a pleasant experience during your stay! It's great to know that you found our hotel's location convenient and that our staff provided friendly and kind service. If you ever find yourself in town again, we'd love to welcome you back for another enjoyable stay.
by A verified traveler
Posted 12 Jun 2024
The lady that checked me in was very professional and very good at her job. Made me aware of all things about the very nice motel. An enjoyable experience.
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Hi Harold! We're delighted to hear that you had such a positive experience during your stay! It's wonderful to know that our staff, especially the lady who checked you in, provided you with professional and informative service. We're glad you found our motel enjoyable, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Dawn! Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. However, we understand there may have been some areas where we could have further enhanced your stay. Your comments are valuable to us as we continuously strive to improve our services. We look forward to welcoming you back for an even better experience next time.
by A verified traveler
Posted 9 Jun 2024
The ice machine was broken all three days we were there. The toilet paper holder was falling out of the wall.
The manager was vert responsive to our needs.
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Judith! Thank you for your feedback. We apologize for the inconvenience caused by the broken ice machine and the issue with the toilet paper holder during your stay. We're glad to hear that the manager was responsive to your needs. Your comments will be shared with the team to ensure that such issues are promptly addressed in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.
by A verified traveler
Posted 3 Jun 2024
Wow! Layers of peeling paint on the ceiling and stale cigarette smell. Hairs on my bed, uncomfortable beds, shower barely trickled and plumbing almost came off while trying to turn it on so we just left super early. We attended a show at The Cavern and we got poured on all night, otherwise I would have slept in my car.
Comment from Hotel Management
4 Jun 2024 by Guest Relations Management, Hotel Management
HI Kristen! Thank you for sharing your experience with us, and we apologize for the numerous issues you encountered during your stay. It's distressing to hear about the condition of the room, including the peeling paint on the ceiling, stale cigarette smell, unclean bed, uncomfortable beds, and issues with the shower and plumbing. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short in this regard.Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We apologize for any inconvenience caused, and we understand your frustration. We hope to have the opportunity to regain your trust with a much-improved experience in the future.
