Ratings based on 313 Verified Reviews

4.8 out of 5
83% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Romantic paradise!

Posted 16 Aug 2023 on Hotels
This place is a total gem! The staff was super friendly, helpful, and quick, the food was made daily and absolutely delicious, the view is breathtaking, the attention to detail supersedes the fanciest hotels in Vegas and Hong Kong. The owners were on-site and we had a very pleasant chat during breakfast. I am selfishly slightly hesitant to share how good this place is because I will go back and I want an available chalet but I can't keep it to myself. The property is a 15 minute drive from the city which makes it perfectly tucked away yet close enough to the "action" if that's what you're looking for. I can't say enough good things about this property!
Comment from Hotel Management
25 Aug 2023 by Daniele, Hotel Management
Ederson,Agradecemos pela avaliação feita
5 out of 5
by A verified traveler

Posted 24 Oct 2022
Very nice and clean property.
Comment from Hotel Management
24 Oct 2022 by Daniele, Hotel Management
boa tardeagradecemos muito pela avaliação feita.
5 out of 5
by A verified traveler

Posted 12 May 2022
Otimo hotel, chalé aconchegante com lareira e hidro, otimo cafe da manhã e local muito calmo e tranquilo. Equipe sempre atenciosa com os hóspedes. Afastada da cidade, tem que se locomover ate a cidade para almoço e jantar.
Comment from Hotel Management
14 May 2022 by Daniele, Hotel Management
Alessandro, Boa Tarde Agradecemos a sua avaliação feita de nossa pousada. Aguardamos um futuro retorno. Grata
5 out of 5
by A verified traveler from Kissimmee

Posted 3 May 2022
The most beautiful mountain view of the area, lots of birds, the best breakfast we ever had.
Comment from Hotel Management
4 May 2022 by Daniele, Hotel Management
olá boa tarde Agradecemos pela avaliação.
2 out of 5
by A verified traveler

Terrible customer experience and not very clean!

Posted 13 Feb 2022 on Hotels
The place is absolutely beautiful but the service was terrible, I checked in around 23:35 after 3 hours driving from another state. I called room service requesting an extra pillow at 00:38 about one hour after my check in, the front desk staff said. “You really want a pillow at this time” I said yes please, and he said “I take requests only until 23h I can’t help you”. After that I was very disappointed with the service so far but it got worst. I try to fill the bathtub to try to relax a bit, unfortunately I found a pubic hair on it obviously they didn’t clean properly after the last guest. If you decide to stay at this place make sure to DO NOT request anything and watch out to the amenities the may not be very clean.
Comment from Hotel Management
14 Feb 2022 by Oswaldo, Hotel Management
Prezado Thiago, Tomamos conhecimento deste fato no seu check out, pois voce mencionou o ocorrido e imediatamente advertimos o vigia com relação a resposta dada. Embora não justifique a resposta, voce pode observar no site da Hóteis.com que está mencionado que não temos recepção 24 horas e que a partir da meia noite temos um vigia na propriedade que não tem a função de recepção/atendimento aos hóspedes e sim de vigia propriamente dito. Como mencionado no Informativo da Pousada assinado por voce no ato do check in e que também está disponível dentro do chalé, o horário de funcionamento da recepção é das 08:00 as 24;00hs. Com relação ao mencionado sobre a higienização da banheira, isto nos surpreende por nunca tivemos problemas similares e tão pouco voce mencionou no ato do check out como o fez sobre o atendimento após as 0:00hs. De qualquer forma vamos intensificar nossa atenção com relação ao mencionado. Lamentamos que a avaliação de sua estadia de UMA diária em nossa pousada tenha sido tão ruim.
5 out of 5
by A verified traveler

Great experience! Romantic getaway.

Posted 9 Jun 2021 on Hotels
Great little hotel, with many independent cabins. Very cozy, with great breakfast. No AC but as the region is quite cold, there was no need even in the summer.
Comment from Hotel Management
14 Jun 2021 by Daniele, Hotel Management
Vinícius, Boa Noite Ficamos muito felizes com a avaliação positiva e aguardamos breve retorno. Será um prazer recebê-lo novamente.
5 out of 5
by A verified traveler from São paulo

Posted 15 Jun 2020
Eu achei a pousada maravilhosa! Um excelente café da manhã, muito farto e uma limpeza extraordinária.
Comment from Hotel Management
22 Jun 2020 by Daniele, Hotel Management
Boa Tarde Agradecemos pela preferência e aguardamos um futuro retorno. Grata
5 out of 5
by A verified traveler

Posted 4 Feb 2019 on Hotels
Comment from Hotel Management
2 Jul 2019 by oswaldo, Hotel Management
Agradecemos a avaliação tão positiva.
4 out of 5
by A verified traveler

Posted 1 Jan 2019 on Hotels
Great place for relaxing.
Comment from Hotel Management
30 Jun 2019 by Oswaldo, Hotel Management
Thank you.
5 out of 5
by A verified traveler

Excelente

Posted 8 Sep 2024 on Hotels
Ja conhecíamos a Pousada, nós adoramos este lugar! Cafe da manha é sensacional, tudo é bem cuidado desde o atendimento ate a saída! Nota 10!
Comment from Hotel Management
9 Sep 2024 by Daniele, Hotel Management
Isabela,Boa TardeAgradecemos pela avaliação feita.
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