Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
The service was excellent.
The property is well maintained
Convenient location (if you can climb steps)
Excellent breakfast
It is a big hotel. There are many people in the breakfast room and lobby. However it is so well run that you felt like the hotel is much smaller.
Comment from Hotel Management
10 Jan 2025 by Alexandre Ariel - General Manager, Hotel Management
Dear Mr. Mark,Thank you very much for taking the time to share with us your experience following your stay at the Fairmont Monte Carlo.We hope we will have the pleasure of welcoming you again.Have a good day.Alexandre ArielGeneral ManagerFairmont Monte Carlo
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Alexandre Ariel General Manager , Hotel Management
Dear Jennifer,Many thanks for your extremely positive feedback! We are delighted to hear that you had a great stay with us. Your satisfaction is our priority and knowing that our efforts have contributed to making your experience memorable is the best reward.We thank you for your trust and will be happy to welcome you again on your next visit.Kind regards,
by A verified traveler from Wien
Posted 4 Jan 2025
They took care of my wife and I exceptionally well. Service was world class.
Comment from Hotel Management
6 Jan 2025 by Alexandre Ariel General Manager , Hotel Management
Dear Andrew,Thank you so much for your wonderful feedback! We are delighted to hear that you and your wife were so well taken care of and that our service met your expectations. Your satisfaction is our priority, and your compliments are a great source of motivation for the entire team. We hope to have the opportunity to welcome you again very soon.Yours sincerely
by A verified traveler from manchester
Posted 23 Dec 2024
This is an excellent hotel with outstanding staff.
Comment from Hotel Management
24 Dec 2024 by Alexandre Ariel - General Manager, Hotel Management
Dear Paul,Thank you so much for taking the time to share your feedback on Expedia. Your opinion is so important for us. I will be sure to share your compliments with my teams. Sincerely,
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Alexandre Ariel General Manager , Hotel Management
Cher LukeMerci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez apprécié votre séjour et que tout ait été à la hauteur de vos attentes. C’est un vrai plaisir de savoir que vous avez trouvé l'expérience agréable et confortable.Nous serions heureux de vous accueillir à nouveau prochainement. À très bientôt !Bien cordialement,
by A verified traveler
Posted 12 Dec 2024
Everything about this property was perfect. Thank you!
Comment from Hotel Management
13 Dec 2024 by Alexandre Ariel - General Manager, Hotel Management
Dear Mr. Charles,Thank you for taking the time to share your feedback following your recent stay at the Fairmont Monte-Carlo.We are delighted to hear that you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Happy Holidays.Alexandre ArielGeneral ManagerFairmont Monte Carlo
by A verified traveler from Atlanta
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Alexandre Ariel - General Manager, Hotel Management
Dear Mrs Yuliya,Thank you for the 5 stars score !We are looking forward to welcoming you again.Best regards,Alexandre ArielGeneral ManagerFairmont Monte Carlo
by A verified traveler from Austin
Posted 6 Dec 2024
Fantastic management and customer service!
Comment from Hotel Management
7 Dec 2024 by Alexandre Ariel - General Manager, Hotel Management
Dear Dina,Thank you for your feedback, hope to see you soon at the Fairmont Monte-Carlo. Sincerely,
by A verified traveler
Posted 24 Nov 2024
Great location and valet staff are so kind and helpful. This is my third time here so I have experienced the Fairmont at various times. This time was different due to down season but also that the property is undergoing construction making it non inviting, closed areas such as the lounge for the view and or a night cap. Typically this property is a five star however, this time it would be rated more of a number three and was disappointed to find that if you wanted a cocktail, only you had to sit in a designated area on the seventh floor, which did not provide the best views which I felt like due to the lounge being closed, you should have access to wherever you would like for a nightcap or cappuccino, which is what we were enjoying.
On a few occasions the concierge desk was non attended and there were no easy signs directing you for assistance. However, the Fairmont staff truly are the most hospitable, friendly and care about you as a guest.
Comment from Hotel Management
26 Nov 2024 by Alexandre Ariel - General Manager, Hotel Management
Dear Mrs Holly,Thank you for taking the time to tell us about your experience at the Fairmont Monte-Carlo. I am sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we are committed to providing an exceptional service experience for every guest, and your feedback is invaluable to us. As you mentioned, we are currently in the low season, which has allowed us to focus on renovations aimed at enhancing both our services and overall guest satisfaction.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alexandre ArielGeneral ManagerFairmont Monte Carlo
by A verified traveler
Posted 18 Nov 2024
Superb hotel!
Comment from Hotel Management
21 Nov 2024 by Fairmont Monte Carlo, Hotel Management
Bonjour Monsieur Christopher,Nous vous remercions d'avoir pris le temps de nous noter 5/5. Nous espérons vous revoir très bientôt!Bonne journée.Fairmont Monte Carlo
