Ratings based on 1,091 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The concierge was very nice and informative. He made sure to give instructions on how to work the jetted tub.
Comment from Hotel Management
23 Nov 2024 by Front Desk, Hotel Management
Thank you for the POSITIVE feedback. We are glad you enjoyed your stay :) Huge thank you for choosing Best Western Premier for your stay!!
by A verified traveler
Posted 18 Nov 2024
Very comfortable, clean, quiet. Friendly service. Very comfy beds! Will stay everytime we’re in the Denver area !
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had such a comfortable and enjoyable stay. It’s great to know our beds and service made a positive impression. We look forward to welcoming you back every time you’re in the Denver area!
by A verified traveler
Posted 16 Nov 2024
Staff is rude, area is extremely ghetto with people walking around like zombies at all hours of the night. There was an extremely loud buzzing all night.
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We strive to provide a welcoming and comfortable environment for all of our guests, and we regret that we fell short in your case.We take your comments about the staff and the noise seriously, and we will address these concerns with the appropriate teams to ensure improvements are made. Regarding the buzzing sound, we would appreciate more details so we can investigate and resolve any maintenance issues.We hope you’ll give us another opportunity to provide the experience you deserve. If there’s anything further you’d like to discuss, please don’t hesitate to reach out to us directly.Thank you again for your feedback.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team. We hope to better host you in the future.
by A verified traveler from Rock Springs
Posted 8 Nov 2024
very clean hotel
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to review your stay at our property! We appreciate all comments and suggestions and hope to welcome you back in the near future!
by A verified traveler from Houston
Posted 25 Oct 2024
Very clean. As in walk barefoot on the floor and not get your feet dirty clean. One of the cleanest hotels in that regard. All staff was friendly and helpful including the manager Taysha. I arrived early on my first day and they could accommodate early check in for a small fee, which was great. Wifi was fast. On-site restaurant is a fresh start but food and service were friendly. Several nearby fast food or fast casual options. Nice setup for in-room microwave/fridge. Nicely furnished room and plenty of good towels. Shower is a touch narrow, but I'd rather that then a clingy curtain. Well lit bathroom and plenty of plugs in the room. Overall an A and on-par with higher-end hotel chains that start with an H and M. An excellent value for the week I was in Denver for a conference. My co-attendees were paying 3x as much for a room at the "resort" which had $33/day parking, $5 sodas and other "amenities." Best Western Premiere was an affordable oasis by comparison.
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression on you. We strive to provide exceptional service, and it’s rewarding to know that you enjoyed your experience. We’d love to welcome you back anytime, whether in Denver or elsewhere!
by A verified traveler
Posted 24 Oct 2024
They did amazing
Comment from Hotel Management
24 Oct 2024 by Taysha Lopez, Hotel Management
Hello Jazmane,Thank you for your kind review. We hope you chose to stay with us in the future. Thank you,Taysha
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Taysha Lopez, Hotel Management
Thank you for staying with us. We hope you enjoyed your stay and hope you will consider staying with us again in the future. Thank You,Taysha Lopez
by A verified traveler
Posted 17 Oct 2024
It was a pleasant stay. The staff was helpful for the most part. The room had been remodeled, and the shower had glass doors before; now, it has a curtain hanging on a rod. That wasn't a problem, but the metal track where the glass had rested before being removed had a sharp piece that could cause someone a problem. Also, the hours of their restaurant are confusing. The sign said open 24/7, but when we tried to get coffee at 11:30 we were told they were only open till 10.
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Thank you for your feedback! I’m glad to hear you had a pleasant stay and found our staff helpful. I appreciate you bringing the sharp edge of the shower track to our attention; we will address that immediately to ensure guest safety.Regarding the restaurant hours, I apologize for the confusion. We’re reviewing our signage and procedures to provide clearer information for our guests. Your input is invaluable in helping us improve.Thank you for staying with us, and we hope to welcome you back soon!
