Ratings based on 278 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chekka
Posted 15 Dec 2024
The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone.
by A verified traveler
Posted 7 Jul 2024
by A verified traveler
Review of Ibis Montbeliard
Posted 10 Sep 2023 on HotelsStaff was nice and their restaurant food was very good. The room was smaller than expected. They definitely needed another outlet outside the bathroom. Very, very basic.
Comment from Hotel Management
12 Sep 2023 by Ibis Montbéliard, Hotel Management
Bonjour Mario, merci d'avoir pris le temps de nous faire part de vos commentaires sur votre expérience au ibis MONTBÉLIARD***. Nous vous remercions d’avoir souligné l'accueil réservé par notre personnel en point positif, ainsi que notre restaurant que vous semblez avoir fortement apprécié, et nous en remercions. Cependant, nous sommes navrés d'apprendre que certains aspects de votre expérience n'ont pas été à la hauteur de vos attentes, notamment de la taille des chambres ainsi que du manque de prise électrique. Nous sommes sincèrement navrés que cela a nui à votre confort. Sachez que notre hôtel est sujet à de grandes rénovations dans le futur, soyez assuré que les points qui avez abordé seront pris en considération lors de ce processus car votre satisfaction est notre priorité absolue. Ainsi, il est toujours important pour nous de recevoir des critiques constructives afin que nous puissions prendre les mesures appropriées. Nous espérons que vous pourrez nous donner une ultérieure opportunité afin de vous montrer la gracieuse hospitalité dont nous sommes très fiers. Bien Cordialement, Léa - Réceptionniste.
by A verified traveler
Posted 25 Sep 2021 on Hotels
by A verified traveler
Posted 15 Sep 2021 on Hotels
Bad. Misere.
by A verified traveler
Posted 14 Sep 2021 on Hotels
Mal
by A verified traveler
Posted 25 Jun 2021 on Hotels
by A verified traveler
Posted 11 Oct 2020 on Hotels
by A verified traveler
Posted 17 Apr 2018 on Hotels
The bed had a materas put on top of the other one and it was sliding
Recommended
for Everyoneby A verified traveler from Auckland NZ
Stay for French MXGP
Posted 11 Oct 2017
Pros: Friendly staff.
Cons: Lack of lifts to upper level was an issue.
Location: There for MXGP, so didn't do much else. Did go to Peugot Car muesum which was interesting 2hrs.
Chinese Buffet Restaurant just below hotel was good.
Shaky start to stay with only 1 of the 2 booked rooms available, they only had 1 room confirmed. fortunately they arranged another room at next door. Staff were very helpful and friendly and made a lot effort to overcome language barrier. Nice small bar area and restaurant/breakfast area.
