Ratings based on 43 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Great hotel, bad restaurant experience
Posted 8 Sep 2021 on HotelsSimple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing.
The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony.
They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
by A verified traveler
Posted 19 Aug 2021
by A verified traveler
Posted 7 Aug 2021
property was awesome, food was great, staff great, etc.
would have liked soap and hand sanitizer in the room tho but other than that all good
by A verified traveler
Posted 28 Jul 2021
I was dying to stay at the iconic surf lodge for their great live music, excellent food and boho chic decor while spending the week surfing in Montauk. I asked the hotel for a beach pass so I could park with ease at the permit required lots of Ditch Plains and the woman at the front desk gave me what I thought was the beach parking pass which I used for 3 days at the beach. On the third day I received a $150 parking ticket and when I complained to the manager of the hotel, Erika, she said that I had been given the wrong parking pass by the front desk and should have received a different pass and needed to ask her manager what to do. Please note that there is no way to communicate with anyone here unless you email them and hope for a response. I emailed the Director of Operations, Ben, about the unfortunate incident and he snidely responded with “we will not be taking on the parking expenses” even though it was clearly their error. After spending $625/night I can honestly say I will never stay here again. Not to mention the bathroom still had a dirty wash cloth on top of the shower head upon our arrival. We didn’t make a big deal about it but should have in hind sight. Also, the walls are paper thin and you can hear just about everything.
by A verified traveler
Posted 17 Jul 2021
The room was just as advertised with super friendly and accommodating staff
by A verified traveler
Posted 1 Jul 2021
sad how run down the property seemed. Totally overpriced for condition and amenities
by A verified traveler
Posted 27 Oct 2020 on Hotels
Amazingly relaxing stay. Not the usual surf lodge party vibe due to COVID, but they did a beautiful job with the room reservations and the private balcony with hammock overlooking the lake made for a much needed
by A verified traveler from New York
Posted 13 Oct 2020
When we walked into our room we instantly smelt the cleanliness and efforts of the cleaning staff. We felt at ease knowing our room was safe and clean. We absolutely LOVED that the surf lodge was dog friendly. You would never even know it because the room and decor was in great shape, including the bed which was so comfortable! We especially loved our patio and shower. The sound of the lake waves were extremely relaxing and the shower we didn't want to get out of. It was a great addition that everything in the mini bar was free (or included in your stay), we enjoyed that perk. The one thing I would change is, once the "lobby" closed, I didn't know of any way of getting in touch with the hotel staff. There was no phone in the room or instructions on what to do when the staff leaves. I wasn't really sure where to get fresh towels. Once the front desk staff leaves, I felt we were kind of left to fend for ourselves. But overall, I would stay here again in the off-season. We really enjoyed our time.
by A verified traveler
Not worth the money or the hype
Posted 13 Oct 2020 on HotelsThe Lake view is great BUT the service was horrible for the price we paid. I received a text at 1030 in the morning with my room number and key code stating the room was ready for us. When we arrived the door was open and the cleaning people were in the room so we went for lunch. When we came back to the hotel 2 hours later the cleaning staff was still cleaning our room and told us they were short staffed. We then went to reception who told us it is what it is and we can go to the bar to wait it out but when we got to the bar it wasn’t open. Reception did absolutely nothing to accommodate us for the inconvenience and another employee told us that the place is a big deal and gets celebrities all the time as if that is supposed to make up for the lack of service we received. Maybe if I was a celebrity I would’ve been treated better. I wouldn’t recommend this place to anyone.
