Ratings based on 99 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
After Labor Day there price drops drastically and the woman that runs the place is such a nice person I like staying here ❤️
Comment from Hotel Management
5 Sep 2024 by MM, Hotel Management
Dear GuestThank you so much for taking the time to review us. We always try our best to provide a good experience to our guests, and it is a real pleasure for us when it is appreciated.We hope you will be able to have time to enjoy our reduce fall rates!Again, thank you for your review.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
31 Aug 2024 by MM, Hotel Management
Dear GuestThank you for your wonderful review. We are so happy you had a good experience with us and we hope your plans will allow you to stay with us sometime in the future!
by A verified traveler
Posted 22 Aug 2024
Every unit should have a coffee pot and a microwave. They are inexpensive. Beds are very uncomfortable and did not sleep well, neither myself or my husband. Expedia.com did not give good description of choice of rooms and did not list all of them.
Comment from Hotel Management
23 Aug 2024 by mm, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
by A verified traveler
Posted 21 Aug 2024
Ice is an amenity for all lodging facilities, especially in the summer.do if you have a full knee replacement surgery recent to your stay, tough luck. Refrigerators were un-plugged & took a full 24 hours to cool down. So, either way you couldn’t enjoy a cold drink until then. Complimentary soaps were a joke, couldn’t get even a dime sized amount to wash your hair. Location is far from any beach in Montauk; definitely not walkable. Rooms were very clean. Overall, even for the price you pay Harborside Motel it most definitely not worth it.
Comment from Hotel Management
21 Aug 2024 by MM, Hotel Management
I am so sorry that this guest did not think it prudent to express her concerns while she was still at the motel, most of her concerns would have been taken care of immediately. We do provide complementary ice to our guests, it is unfortunate that the machine broke down the same day the guest arrived. The part had to be ordered so it was beyond our control. The guest was notified on arrival that the machine was down. A sign indicating this is posted at check in, Just as the guest made a request and was supplied extra shampoo, a simple request to the housekeeper for extra soap would have been immediately fulfilled. It is unfortunate that this guest choose to use this forum to complain about issues that could have been dealt with. Thank you for complementing our housekeeping staff in providing a clean room. We will pass on your kind comment to our staff.
by A verified traveler
Posted 17 Aug 2024
The property was clean. Not fancy, but location was excellent. Walk to the harbor and many restaurants.
Comment from Hotel Management
17 Aug 2024 by MM, Hotel Management
Dear GuestThank you so much for your wonderful review. We are happy you had a good experience with us We will pass on your kind words to our staff who always thrive to ensure a clean comfortable environment for our guests. Thank you again!We hope your plans will allow you to stay with us again some time in the future.Regards
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
23 Jul 2024 by MM, Hotel Management
Dear GuestThank you for your wonderful review. We are so happy that you had a good experience with us. We hope your plans will allow you to stay with us again sometime in the future. We would love to have you back.Enjoy the rest of your summer
by A verified traveler
Posted 20 Jun 2024
Nice clean room close to where we needed to be. I would stay here again
Comment from Hotel Management
20 Jun 2024 by MM, Hotel Management
Dear GuestThank you for your wonderful review. I will be sure to pass on your kind comment to our housekeeping staff. We cannot do it without them. Hope you plans will allow you to stay with us again in the future.
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by MM, Hotel Management
Dear GuestThank you for your wonderful review. We are so happy you had a good experience with us. We will be certain to pass on your review to the staff. We hope your plans will allow you to stay with us again sometime in the future.
by A verified traveler
Clean no frills stay
Posted 24 Oct 2023 on HotelsHotel was clean but out dated. The staff was very friendly and helpful.
Comment from Hotel Management
24 Oct 2023 by MM, Hotel Management
Dear GuestThank you for taking the time to review us and giving us your feed back. One of the goals at the Harborside, is to retain some of the charm of what is referred to as "old Montauk" which most of our customers like and reasonable rates. Our hardworking staff ensure that our rooms are clean and comfortable, and we thank you for acknowledging their efforts. We hope your stay in Montauk was pleasant.
by A verified traveler
Posted 1 Oct 2023
No heat in the room when it is raining and cool outside.
Comment from Hotel Management
2 Oct 2023 by MM, Hotel Management
We're sorry you had no heat, but all you had to do was let us know in the office that you needed heat, and the heat would have been turned on. Since we we are in a transition time with the weather, and the humidity with the rain, there are guests who still require A/C. We cannot pre determine who that will be, so all the A/C's are on. I am sorry you had to wait to use this forum to express your dissatisfaction when all that was needed was a request at the office. The office is open from 10am to 10pm daily so someone was available to assist you. We hope that apart from your lack of heat, we were able to meet you other needs.
