Ratings based on 640 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Pleasant, helpful staff and a comfortable room. The food was good and plentiful.
by A verified traveler
Posted 1 Nov 2024
Conveniently located next to Vieux Pont and historic center. Parking on site. Very nice and helpful front desk and technical support staff.
Comment from Hotel Management
17 Nov 2024 by L'équipe de l'Abbaye des Capucins, Hotel Management
Bonjour Daniel. Nous sommes ravis d'apprendre que notre situation géographique, ainsi que notre personnel aient été à la hauteur de vos attentes. Au plaisir de vous accueillir pour un prochain séjour.
by A verified traveler
Posted 22 Oct 2024
Great location close to the old center of town. Beautiful hotel and interior courtyards. However, the staff were young and inexperienced and appear to need more guidance - both coffee machines in the breakfast room did not work for over 30 minutes. Dirty coffee cups were left on counters in the hallways. Bar staff on Saturday evening were more busy "tidying" an hour before closure than looking after the clients present etc. - small things but they affect the overall customer experience in a 4 star hotel.
by A verified traveler
Posted 18 Oct 2024
I had a stroke and I wouldn’t get to the bath; it was to high for me, but other than that, it was great.
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler
Posted 15 May 2024 on Hotels
The bed was extremely comfortable and the room was very clean.A top-notch hotel …food was amazing,staff friendly and overall we had a wonderful stay
by A verified traveler
Posted 22 Apr 2024 on Hotels
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler from Charlotte
Posted 9 Dec 2023
Comment from Hotel Management
26 Dec 2023 by A.R Deputy director , Hotel Management
Dear customer,It is with surprise and disappointment that we receive your feedback regarding your recent stay with us; our teams make it a point of honor to prioritize customer satisfaction on a daily basis, and we are truly sorry to see that nothing could meet your expectations.Please do not hesitate to contact us so that we can discuss this together. We hope to have the opportunity in the future to regain your trust.Best regards,A.R Deputy Director
by A verified traveler
Posted 6 Oct 2023 on Hotels
If not for the AC blocked and be usable it would have been great
I would like to point out the professionalism of Brenna she was really of great help and attentive.
Thank you Brenna
