Ratings based on 956 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Foster City
Posted 1 Nov 2024
Hotel Cruise; good hotel in an heavy industrial park, very difficult to find also due to heavy traffic in the area.
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 31 Oct 2024
Pretty nice hotel.
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 28 Oct 2024
My experience at this hotel was extremely disappointing. I rely heavily on my computer for work, but the Wi-Fi in my room was nearly nonexistent. As a result, I spent most of my stay in the lobby with my laptop, struggling to get any work done. Despite my repeated requests for assistance, nothing was done to address the issue. I even asked to be moved to a different room, but my request was completely ignored.
In 2024, travelers expect reliable internet access in their rooms, but this hotel clearly does not meet that standard.
To make matters worse, when I sought help from the shift manager, Eleonora, she exhibited a rude attitude and refused to assist me further. She simply turned her back on me while I was asking for help and walked away, stating that she cannot and will not deal with the problem. “Let someone else handle it tomorrow,” she said, “I’m tired,” and left while I was still speaking to her. I have never encountered such behavior in any hotel around the world!
by A verified traveler
Posted 27 Oct 2024
Stayed one night. Easy parking. Staff friendly. Suited us for our stay.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 22 Oct 2024
Rude, unprofessional. Almost nothing works in a room
Comment from Hotel Management
25 Oct 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you to leave your review and to share your experience.We are glad to read that you liked your stay at the Hotel Cruise and that you enjoyed our services and facilities.Thanks to your feedback we have the possibility to learn and to improve. We work hard to deliver an exceptional guest experience. We are looking forward to welcome you again in our hotel.Kind regards,
by A verified traveler from Quebec
Posted 12 Oct 2024
Nice, new and big enough room and bathroom. Decent gym but can get busy first thing in the morning. Good breakfast buffet, same things day after day, but any options. Would have loved to be able to use the towel warmer (I always do hand wash and use this as a "dryer") but it wasn't on as the heating was not on - quite a disappoinment as I chose this hotel partly for this.
Fast check in/out, nice staff all around
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. As per Italian law, heating can be turned on after October 15th.We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 1 Oct 2024
Amazing hotel with private parking and elevator to our room.
Walking distance to shopping.
Comment from Hotel Management
2 Oct 2024 by FG, Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services, facilities and the efficiency of our Team.We are looking forward to welcome you again in our hotel. Kind regards, Hotel Management
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 20 Sep 2024
Overall very good but wish they had hot water pot in rooms.
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your kind review and to share your experience. We are glad to read that you liked our hotel and that you enjoyed our services and facilities. We are looking forward to welcome you again in our hotel. Kind regards,
by A verified traveler
Posted 18 Sep 2024
Great
