Ratings based on 1,458 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Very nice room. Excellent quality for the price.
Comment from Hotel Management
17 Dec 2024 by Christine, Hotel Management
Samia, Thank you for your feedback! We’re thrilled to hear you found the room very nice and felt it was excellent quality for the price. We hope to host you again soon!
by A verified traveler
Posted 16 Dec 2024
We really liked the room and the aesthetic of Chateau Beauvallon. The night staff were very friendly and helpful upon check-in. Everything was smooth for the most part. The only downside was I forgot my shoes in the closet after we departed the hotel. We called the front desk numerous times only for the same staff member to keep hanging up on us and transferring us to a voicemail because we asked for someone who spoke English to try and help us ensure the boots were still there as we drove back. He was really rude and dismissive after 7 phone calls. It was really disappointing. I hope staff can appreciate tourists are not all French and still try to be kind and helpful to English speakers in the future.
Comment from Hotel Management
16 Dec 2024 by Feb, Hotel Management
Hello Samantha,We sincerely apologize that our staff were not able to communicate in English. We will forward this to our local team to be properly dealt with and thank you for letting us know on this important matter. We are so pleased to learn that you enjoyed your overall stay, Samantha, and we hope to welcome the opportunity to host you again in a very near future!
by A verified traveler
Posted 15 Dec 2024
Extremely clean! And wonderful ppl. Highly Recommended
Comment from Hotel Management
15 Dec 2024 by Feb, Hotel Management
We are so pleased to learn that you enjoyed your overall stay, Paul, and we hope to welcome the opportunity to host you again in a very near future! Thank you for your immense support.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Feb, Hotel Management
We thank you again for taking the time to share your valuable feedback with us, Ayman. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 11 Dec 2024
As a loyal customer who has stayed at this hotel every year for my birthday, I’ve always had great experiences in the past. However, this recent stay has left me extremely disappointed.
After checkout, I was charged $29 for a missing bottle of body wash. The hotel claims their housekeeping team saw it was missing and assures me it wasn’t moved to the kitchen, but there’s no evidence provided to back up this claim. What’s even more frustrating is that the hotel didn’t even consider the possibility that the housekeeping staff might have accidentally disposed of the item.
To clarify, I moved the body wash to the kitchen because there was no handwash provided there, but I never took it or removed it from the hotel. I wasn’t notified about this issue until the next day. They could have given me a call when they cleaned the room.
The hotel also asked me to return the “missing” body wash to receive a refund, even though I never took it in the first place. As a customer, I should not have to repeatedly explain myself for something I didn’t do. The way this situation has been handled is highly unprofessional and deeply disappointing.
As part of the check-in process, guests are required to sign an agreement outlining the hotel’s policies regarding charges for any missing items. This agreement states that guests may be charged for any missing items reported by the housekeeping team. Even without any proof, just based on “seeing”
Comment from Hotel Management
11 Dec 2024 by Feb, Hotel Management
Hello Susan,We are very sorry to hear that. Thank you for bringing this matter to us. We will work with our local team on your concern and make our best efforts to provide you with an answer and a resolution on this matter. Please bear with us as we will thoroughly check on this and we will contact you as soon as possible.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Jo, Hotel Management
Thank you for sharing your rating of your recent stay with us at our accommodations Thomas! Our team at Chateau Beauvallon, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Jo, Hotel Management
We are so pleased to learn that you enjoyed your overall stay, Denis, and we hope to welcome the opportunity to host you again in a very near future!
by A verified traveler
Posted 5 Dec 2024
the pool in total abandonment, no adjustable air conditioning in the rooms, no breakfast included.
Comment from Hotel Management
6 Dec 2024 by Jo, Hotel Management
Thank you for recent review, Mario. Please know that we aim to be as transparent as possible with respect to our listings and do indicate all elements that are to be available. We sincerely apologize that the pool is closed for the season, and unfortunately, the hotel does not offer breakfast. Each unit is equipped with a kitchenette for your convenience. We hope to welcome the opportunity in hosting you again in order to serve you better in the future!
by A verified traveler
Posted 5 Dec 2024
Nice place for relaxing.
Comment from Hotel Management
6 Dec 2024 by Jo, Hotel Management
We are delighted to hear that your stay was overall, a positive one. Your feedback is invaluable, and we take it seriously; especially as we strive to ensure each and every guest has the best possible experience while visiting us. Please do not hesitate to reach out should you need anything else in the future, we would love to host you again, Jiewen!
by A verified traveler
Posted 2 Dec 2024
Returning customer and didn’t disappoint. This is a great hotel for families because the rooms are spacious and if you are going to the village the shuttle is amazing no need to use your car when you stay at this hotel because of the free shuttle service. The only reason it’s not getting 5 stars for the property is because they have now closed the indoor pool which sucks because it was a great addition for kids in the winter. Really amazing restaurants and coffee shops not in the village about 13 min drive away that you can check out instead of paying village prices. 83 Nord amazing coffee shop and small grocery store and an amazing Italian restaurant called Le Vieux Fort
Comment from Hotel Management
2 Dec 2024 by Jo, Hotel Management
We are delighted to hear that your stay was overall, a positive one, Tracie. Your feedback is invaluable, and we take it seriously; especially as we strive to ensure each and every guest has the best possible experience while visiting us. Please do not hesitate to reach out should you need anything else in the future, we would love to host you again!
