Ratings based on 514 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
I'm vacating my apartment in mons so have been staying at a number of local hotels. Stayed in room 113 for a week. My only negative is no aircon which would be a nightmare in the summer, they do supply a big noisy fan. Perhaps B&B who are new owners will install aircon? Other than that it was an excellent stay, free coffee downstairs 24/7 and a room with a bath. We didn't bother with breakfast as plenty of shops/cafes in Mons. Very comfortable bed, i slept very well. Would recommend the B&B centre mons (ex lido). There is a launderette just up the street, open 24/7, tokens on sale for machines inside
Comment from Hotel Management
28 Oct 2024 by Team of B&B HOTEL Mons Centre, Hotel Management
Dear Ken, Thank you for taking the time to share your review.We are happy that you had a comfortable stay; we understand that a good night's rest is high on the list of priorities of our guests.However, we are sorry to hear of the issue with the air conditioning system. Our team are here to help, so please do let us know of any concerns; our maintenance team would have happily intervened and made your stay with us more comfortable.We hope we will have the opportunity to see you again in the future. Best regards,Team of B&B HOTEL Mons Centre
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Reception team of B&B HOTEL Mons Centre, Hotel Management
Cher Stephane,Merci de partager votre expérience avec nous. Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir, Reception team of B&B HOTEL Mons Centre
by A verified traveler
Posted 10 Oct 2024
As s family with 2 young children we all thought it was a great hotel, really convenient with a toen a short walking distance away
Comment from Hotel Management
10 Oct 2024 by Reception team of B&B HOTEL Mons Centre, Hotel Management
Dear Kim, Thank you very much for your kind review.We're thrilled to hear that your stay with us was a hit for the entire family!It warms our hearts to know that you found our hotel to be a great choice for your family's needs, and that you noticed the cleanliness and condition of our accommodations. Our team strives to maintain a welcoming and pristine environment, so it's wonderful to hear that this was reflected during your visit. Furthermore, we're glad that our central location contributed to the convenience of your stay, making your family's trip to the town a breeze.It would be a pleasure to welcome you back. Best wishes,Reception team of B&B HOTEL Mons Centre
by A verified traveler
Posted 3 Oct 2024
Returned for a second stay and reception is still a shambles. One poor girl dealing (very well in trying circumstances) with a long queue all on her own. She was super but really, must have more staff on front desk at peak arrival time.
What is unforgivable is that the internet connection still did not work to allow payments as I reported three weeks ago.
Hard to recommend when such an important aspect seems of no interest to the management.
If that issue was resolved I would evaluate this hotel and town as certainly worth a visit.
Guys - sort it out!
Comment from Hotel Management
5 Oct 2024 by Reception team of B&B HOTEL Mons Centre, Hotel Management
Dear Geoffrey, Thank you for taking the time to share your review.We are truly pleased that you found our staff superb and that you see the value in visiting our hotel and the delightful town of Mons. Our team strives to provide a welcoming atmosphere and we're glad that this was reflected during your interaction with our receptionist.Nonetheless, we regret to hear about the issues you've experienced with our reception staffing and the internet connection during peak times. We understand the inconvenience that this has caused and want to extend our sincerest apologies. We are currently looking into the matter to enhance our guests' experience and appreciate your patience.Finally, we hope that aside from the issues mentioned, you were able to enjoy the spaciousness of our rooms, our fitness facilities, and our fantastic central location that puts you in the heart of Mons.We hope we will have the opportunity to see you again in the future. Best regards,Reception team of B&B HOTEL Mons Centre
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by B&B Mons Centre Team, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 21 Sep 2024
Only issues were on arrival which took some time to sort
Comment from Hotel Management
12 Oct 2024 by B&B Mons Centre Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 15 Sep 2024
For this region a decent hotel rather than spending a lot of money at another location. Nice rooms and even the breakfast is very good 😊
Comment from Hotel Management
15 Sep 2024 by team, Hotel Management
Thanks for your visit
by A verified traveler
Posted 20 Aug 2024
The bath in our room had a lot of chips in the enamel, thats my only item to fault on.
Comment from Hotel Management
12 Oct 2024 by B&B Mons Centre Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by B&B Mons Centre Team, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by B&B Mons Centre Team, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
