Ratings based on 36 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Outdoor dining with lovely view of the ocean. Very relaxed atmosphere.
by A verified traveler
Posted 29 Dec 2024
Great service
by A verified traveler
Posted 29 May 2024 on Hotels
by A verified traveler
Posted 26 Mar 2024
Access to the pool and the ocean
Comment from Hotel Management
27 Mar 2024 by Tropicana management , Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 15 Feb 2024
It was a good experience, just that there were no hair dryer.
Comment from Hotel Management
27 Feb 2024 by Tropicana management, Hotel Management
Thanks a lot for staying with us and for your positive review! You are always welcome hereIn case you might need anything during your stay you can always contact our reception and they will assist
by A verified traveler
Posted 7 Feb 2024
The team at the Tropicana truly went above and beyond to make my stay exceptional. I want to give a special shout-out to Williams, who, upon hearing that my sister wasn't feeling well, went out of his way to borrow a blood pressure machine from his mother's house so she could monitor her health. Not only that, but he also sourced green coconuts for her, showing genuine care and thoughtfulness. His constant smile and positive attitude made a real difference.
Additionally, Titi (I hope I spelled that correctly) at the reception was incredibly helpful and accommodating, especially considering our unique situation. Alongside Williams, she worked tirelessly to ensure everything went smoothly.
The housekeeping staff were equally wonderful, always cheerful and eager to assist. The restaurant team went above and beyond to accommodate us when we decided to host a dinner for friends.
One suggestion would be to have fans installed outside rooms 10, 11 and 12 and in the restaurant and areas around the pool.
Comment from Hotel Management
27 Feb 2024 by Tropicana management, Hotel Management
Thanks a lot for staying with us and for your positive review! You are always welcome here
by A verified traveler
Posted 31 Aug 2023 on Orbitz
We stayed at the Resort for 5 nights. We rented the pool for 24 girls to learn to swim and the staff and resort were very supportive. We enjoyed our stay and we will return.
Comment from Hotel Management
1 Sep 2023 by Tropicana management, Hotel Management
Thanks for staying with us and for the positive review. You are always welcome at the place and we'll do our best to make your stay comfortable
by A verified traveler
Posted 15 Apr 2023 on Orbitz
Comment from Hotel Management
1 Jun 2023 by Tropicana management, Hotel Management
Hello and thanks for staying with us. Is it possible to clarify such a low estimation of your services so we know what to work on and how to meet our guests' expectations
by A verified traveler
Posted 7 Jan 2023
2nd time staying at the property. The first time was only for one night and it was a pleasant experience. This time around we stayed for a longer duration and didn’t experience the same service. Luckily the The property is still beautiful and well maintained with good dining options. Hoping to come back to a pleasant / peaceful environment.
Comment from Hotel Management
7 Jan 2023 by Samir, Hotel Management
Thanks for your review, please kindly let us know how we can make our service better. You are welcome anytime.
